Director, Operations, International Franchise Services

This is a fully remote position, open to applicants in Canada.

📋 Description

• Oversee operations excellence and support initiatives for the designated region.

• Collaborate across various functions on training assistance, processing for new sites, acquisition of existing sites, operational excellence evaluations, sales and financial analysis, reporting, and equipment distribution.

• Manage franchise business consultants while encouraging their growth and the development of the franchisees they assist.

• Maintain strong relationships with franchisees and provide consultation on their needs to enhance sales, store count, PSA, and effective resource allocation.

• Recruit, train, and oversee field franchise business consultants.

• Communicate policies and operational procedures to both direct reports and franchisees.

• Keep the supervisor updated on relevant business matters and opportunities.

• Ensure that company quality standards are consistently achieved or surpassed, and address any out-of-specification issues.

• Offer leadership, direction, team development, tools, and resources to franchise business consultants.

• Travel within the region to support restaurant operations, perform business reviews and assessments, and assist high-priority franchise operations.

• Ensure prompt operations reporting, including weekly schedules, objectives, period planners, and end-of-period reports.

• Assist with franchisee approval processes and lead new store openings and acquisitions.

• Analyze data and trends while communicating concerns related to operational excellence and compliance.

• Collaborate with research and development to introduce new products, procedures, and communications.

• Contribute to the department budget, monitor it, and suggest explanations for variances.

• Advise franchisees on operational excellence, workplace culture, and training matters.

• Assess franchisee operations and allocate necessary resources.

• Create materials, develop presentations, and facilitate training sessions.

• Utilize public speaking and storytelling to influence direct reports, franchisees, and cross-functional teams.

⛳️ Requirements

• Bachelor’s degree in business, marketing, or a related field, or equivalent leadership experience managing first-line leaders in the restaurant or retail sectors.

• At least five years of experience leading cross-functional teams, either formally or informally.

• Proven leadership abilities through structured processes, informal team mentoring, and comprehensive project management experience.

• Strong relationship-building, team collaboration, and communication skills (both written and verbal).

• Demonstrated capabilities in planning, analysis, problem-solving, and decision-making.

• Ability to lift and move up to 55 pounds and reach items from a height of six (6) feet to a low of six (6) inches off the ground.

• Proficient in understanding directions, instructions, and product specifications.

• Willingness to travel by airplane and/or automobile.

• Strong interpersonal and negotiation skills.

• Proficient in computer applications, particularly Microsoft Office programs.

• Willingness to learn additional technology platforms.

• Preferred: Experience with Little Caesars operations, including certification as a Little Caesars training manager or regional manager with a proven profitability record.

• Preferred: Experience in multi-unit restaurant management or franchise management.

• Preferred: Familiarity with Point of Sale systems.

• Preferred: Experience with fiscal responsibility.

🏝️ Benefits

• Growth-oriented company culture.

• Opportunities for training and professional development.

• Required travel within the assigned region.

• Full-time schedule of a minimum of five days per week.

• Option to work remotely outside of the office.

• Availability of weekend and evening hours.