Director, Operations – Campus & Corporate Services

This is a fully remote position, open to applicants in Canada.

📋 Description

• Deliver strategic leadership and operational management for a diverse portfolio of intricate client accounts within Campus and Corporate Services.

• Report directly to the Senior Vice President of Operations.

• Provide strategic direction and operational oversight across various client locations and service lines.

• Lead and support Area General Managers, Resident District Managers, and site leadership teams effectively.

• Establish and maintain executive-level client relationships to foster retention, satisfaction, and sustainable growth.

• Enhance financial performance through effective budget management, forecasting, cost control, and profitability strategies.

• Collaborate with Business Development teams on new business ventures, contract renewals, service expansions, and client presentations.

• Oversee new account openings, transitions, and initiatives for operational improvement.

• Advocate for health, safety, compliance, and risk management programs.

• Evaluate operational and financial data to uncover trends and opportunities for continuous improvement.

• Assist in talent development, succession planning, employee engagement, and performance management activities.

• Ensure adherence to Sodexo standards, contractual commitments, and client expectations across all accounts.

• Provide support to client sites in Ontario and other regions as necessary.

⛳️ Requirements

• A minimum of 10 years of progressive operations leadership experience in food services, facilities management, workplace experience, education, healthcare, hospitality, or corporate sectors.

• Post-secondary education in Business, Hospitality, Facilities Management, Engineering, or a related field; equivalent experience may be considered.

• Demonstrated success in leading multi-site operations, managing substantial budgets, and achieving strong financial and client results.

• Experience in both unionized and non-unionized environments.

• Strong business acumen, financial management, strategic planning, and project management capabilities.

• Exceptional skills in relationship-building, communication, presentation, and influencing.

• Proven track record in developing leaders and cultivating high-performing teams.

• Proficiency in Microsoft Office Suite and business reporting tools.

• Candidates should ideally be located in the Greater Toronto Area.

• Willingness to travel up to 50% of the time, including overnight travel as needed.

• Bilingualism (English/French) is considered an asset.

• English language proficiency is required.

• New employees in hospitals, long-term care facilities, and senior homes must be fully vaccinated against COVID-19; other new hires may need vaccination based on location and job scope.

🏝️ Benefits

• Annual incentive bonus.

• Flexible work environment.

• Competitive compensation along with excellent employee benefits.

• Access to training and development programs.

• Numerous opportunities for career growth.

• Engagement in corporate responsibility and sustainability initiatives.

• Recognized as an award-winning employer for Sustainability, Diversity & Inclusion, and Corporate Social Responsibility.

• Accommodation available upon request for candidates participating in all aspects of the selection process.