Director, Operational Excellence

This is a fully remote position, open to applicants in United States.

📋 Description

• Take ownership of delivery execution for designated product and process initiatives that influence Operations, managing from intake through to launch and transition to standard business operations.

• Convert product roadmaps and strategic initiatives into comprehensive project plans featuring milestones, deliverables, and criteria for success.

• Identify operational needs, dependencies, and constraints, integrating them into delivery plans.

• Manage dependencies across teams and organize workflows to mitigate delivery risks and alleviate bottlenecks.

• Recognize, monitor, and escalate delivery risks and issues pertaining to scope, timing, capacity, or operational readiness.

• Collaborate with functional leaders to establish mitigation strategies and ensure prompt resolution.

• Maintain transparency regarding risks, impacts, and decisions for leadership stakeholders.

• Develop and uphold project management governance, templates, and reporting schedules to ensure consistent portfolio delivery.

• Create and spearhead operational excellence initiatives utilizing Lean, Six Sigma, Kaizen, or similar methodologies.

• Analyze current-state processes, pinpoint root causes of inefficiencies, waste, and quality discrepancies, and design future-state processes.

• Establish and track KPIs and metrics to monitor process performance and quantify the effects of improvements.

• Build and enhance a Continuous Improvement program, encompassing training and coaching for staff members.

• Propel the standardization of best practices and process documentation across various business units.

• Perform cost-benefit analyses and develop business cases to validate investments in improvements.

⛳️ Requirements

• Minimum of 7 years of progressively responsible project management experience in complex, cross-functional settings and with technology projects.

• Proven experience in leading business process improvement or operational excellence initiatives utilizing Lean, Six Sigma, or equivalent methodologies.

• Demonstrated experience in guiding initiatives during organizational change or transformation.

• Experience collaborating with cross-functional teams.

• Capability to manage and prioritize multiple projects simultaneously.

• Established track record of delivering projects on time and within scope, achieving measurable operational enhancements.

• Strong facilitation and stakeholder management abilities.

• Proficiency in balancing structure with adaptability while steering teams through changing priorities.

• Exceptional written and verbal communication skills.

• Familiarity with project management tools such as Jira.

• Proficient in process mapping tools like Visio or Lucidchart.

• Bachelor's degree in Business, Project Management, Operations, Technology, or a related field, or an equivalent combination of education and experience.

• Experience in digital transformation or system implementations is preferred.

• Project management certification such as PMP or PMI-ACP is advantageous.

• Lean Six Sigma certification is a plus.

• Experience in building or leading a PMO or Continuous Improvement office is a plus.

• Applicants must have authorization to work in the U.S. without requiring visa sponsorship.

• Finalists will be subject to a criminal background check as a condition of employment.

🏝️ Benefits

• Company-paid life insurance.

• Medical insurance.

• Dental insurance.

• Vision insurance.

• Flexible health and dependent spending accounts.

• 401(k) retirement savings plan with company match.

• Paid holidays.

• Paid time off.

• Training and coaching for staff at all levels.

• ACT invests in a variety of experiences for team members to foster connections, explore ideas, learn from customers, and celebrate achievements.