Director of UX

This is a fully remote position, open to applicants in Massachusetts.

📋 Description

• Offer hands-on leadership, guidance, and mentorship to 2 UX researchers and 5 senior designers.

• Conduct design and research reviews to ensure the delivery of high-quality results across various projects.

• Evaluate and authorize research and design strategies.

• Drive performance development initiatives and foster team growth.

• Cultivate a collaborative and supportive team environment.

• Establish and maintain strong relationships with Product and Engineering directors.

• Collaborate with the VP of Product on roadmap development and UX prioritization.

• Work together with the VP of User Experience on the evolution of UX strategy and practices.

• Represent the UX team in cross-functional planning and decision-making processes.

• Engage in quarterly business reviews with client leadership.

• Maintain systems that provide leadership and clients with visibility into team activities, assignments, and deliverables.

• Oversee project tracking to keep transparency on workload and progress.

• Ensure design consistency across ongoing Care Management and Utilization Management projects.

• Streamline workflows to enhance design output and decrease time-to-test and time-to-delivery.

• Manage roadmap shifts and uncertainty while sustaining team productivity.

• Lead weekly team meetings and bi-weekly critique sessions.

• Mentor the team on product-management collaboration and address blockers needing senior intervention.

• Collaborate with Product throughout the entire product development lifecycle from discovery to design and build.

• Report directly to the VP of User Experience.

• Act as the operational lead for the embedded UX team serving a healthcare technology client.

⛳️ Requirements

• Over 5 years of experience in UX leadership positions, including roles as a Director or similar.

• Demonstrated experience managing teams of 5–10 UX professionals, encompassing designers and researchers.

• Extensive expertise in complex enterprise healthcare software systems.

• Strong preference for candidates with experience in health insurance/payer systems.

• Successful background in an in-house product organization or a deeply integrated consulting role.

• Experience managing geographically distributed or offshore teams.

• Capable of fostering influential relationships with senior product and engineering leaders.

• Proficient in design critique and providing actionable feedback.

• Strong facilitation abilities for cross-functional alignment.

• Process-oriented with a toolkit for UX best practices.

• Comfortable navigating ambiguous and rapidly changing environments.

• Ability to mentor UX professionals to enhance their skills and impact.

• Experience overseeing research and translating insights into design direction.

• Proactive in problem-solving and overcoming obstacles.

• Collaborative leadership style that fosters trust and psychological safety.

• Results-oriented with a focus on delivery and team well-being.

• Enthusiasm for healthcare and enhancing user experiences in complex environments.

• Must be based in the US, preferably within the Eastern Time Zone.

• Candidates from the Boston area are preferred.

• Willingness to travel to Boston HQ or occasionally visit customer sites.

🏝️ Benefits

• Comprehensive medical, dental, and vision coverage.

• Health spending accounts available.

• Optional benefits for employees.

• Policies for leave of absence.

• Employee Assistance Program offered.

• 401(k) plan with employer contributions.

• Flexible work schedule options.

• Generous time-off policy.

• Company-provided equipment for all new full-time remote employees based in the US.

• Background screening conducted with candidate consent.

• Equal Employment Opportunity employer.