Director of Training – Quality Assurance

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the subject matter expert for the CDL program at Ancora Training.

• Ensure quality control of an exceptional CDL program that complies with FMCSA and state regulatory agency guidelines.

• Develop and provide training for CDL Regional Program Directors, Area Managers, Program Directors, Lead Driver Trainers, and Driver Trainers focusing on best practices and policies.

• Drive fleet management initiatives to guarantee profitable and safe programs across the system.

• Establish training standards and collaborate with Admissions, Business Development, cross-functional support teams, and senior leadership within the division for effective implementation.

• Address issues with underperforming programs or personnel through development, accountability, and performance enhancement strategies.

• Identify opportunities for growth and potential business risks in transportation, training, regulations, and the market landscape.

• Onboard and train new CDL instructional teams and directors on programs and curriculum.

• Ensure that instructional staff and leaders complete necessary onboarding courses within the company’s Learning Management System and assign additional courses as required.

• Maintain curriculum consistency across client platforms utilizing the CDL SOP, QA SOP, training assessments, and testing/remediation protocols.

• Train field teams on compliance and operational best practices.

• Coordinate field visits to enhance instructional capabilities and performance.

• Assist with escalations and investigations related to student or staff Code of Conduct, providing support for Human Resources.

• Analyze CDL testing results to pinpoint areas for improvement and training requirements.

• Research and document state regulations, testing options, reciprocity, and third-party testing possibilities.

• Ensure training locations are equipped with necessary supplies and resources.

• Align equipment, staff allocation, and schedules with student training volumes.

• Enhance communication skills among training staff.

• Review and propose efficiency improvements across the CDL business.

• Coach and mentor exempt program leadership to support the development of direct reports and enhance overall team performance.

⛳️ Requirements

• High School Diploma or equivalent qualification.

• Experience collaborating with students, instructors, and clients.

• Possession of an active CDL Class A License.

• A minimum of 5 years of experience in CDL driving and training.

• At least 24 months of experience as a CDL Program Director.

• Familiarity with FMCSA regulations.

• Intermediate proficiency in CampusVue, Google Suite applications, and Internet navigation.

• Detail-oriented with the capability to analyze reports in various formats.

• Skilled in active listening and responding appropriately.

• Ability to identify issues and pursue solutions.

• Maintain professionalism at all times.

• Strong time management skills with the ability to handle multiple tasks simultaneously.

• Proven ability to communicate effectively through both verbal and non-verbal means with students, colleagues, and various levels of clients and external regulatory bodies.

🏝️ Benefits

• Competitive salary package.

• Opportunities for professional development and career advancement.

• Comprehensive health benefits.

• Supportive work environment that values teamwork and collaboration.

• Flexible work schedules to promote work-life balance.