Director of TikTok Shop

This is a fully remote position, open to applicants in Philippines, +3 more countries.

📋 Description

• Oversee the health of Amazon listings and identify issues such as Buy Box loss, suppressed listings, content violations, and low inventory notifications.

• Assist with updates to Amazon listings, conduct keyword research, and manage backend search terms.

• Address customer inquiries on Amazon within a 24-hour timeframe.

• Manage the customer email inbox and respond to Amazon Q&A queries.

• Escalate complex customer concerns and monitor recurring issues.

• Provide support for Shopify product details, images, promotions, and updates.

• Maintain the backend operations of TikTok Shop.

• Ensure consistent updates across various platforms.

• Keep accurate pricing across Amazon US, international marketplaces, Shopify, TikTok Shop, and other sales channels.

• Update pricing sheets in Google Sheets and execute coordinated pricing adjustments.

• Edit images using Canva or Photoshop to meet platform specifications for listings.

• Assist with A+ content and promotional graphics.

• Conduct supplier research on Alibaba and 1688.

• Create vendor comparison spreadsheets and manage sample tracking.

• Input data into internal systems.

• Generate weekly cross-platform reports and provide ad-hoc analysis as needed.

• Achieve onboarding, listing-monitoring, customer-service, pricing, Shopify, image-editing, and sourcing milestones within a 30/60/90-day plan.

• Identify process enhancements and aid in refining standard operating procedures (SOPs).

⛳️ Requirements

• A minimum of 1 year of direct, hands-on experience with Amazon Seller Central is essential.

• Proven experience in monitoring or managing e-commerce listings.

• Background in customer service is required.

• Ability to manage tasks from various stakeholders effectively.

• Near-native proficiency in written English (self-rating of 9+/10).

• Strong understanding of Amazon Seller Central.

• Excellent written communication skills for customer service.

• Proficient in Google Workspace, including Sheets, Docs, and Drive.

• Basic skills in Canva or Photoshop are beneficial.

• Must have a reliable overlap of at least 3–4 hours per day in the US Eastern time zone.

• Familiarity with Shopify backend is a plus but not mandatory.

• Experience with TikTok Shop backend is a plus but not mandatory.

• Familiarity with Amazon PPC or advertising is a plus but not mandatory.

• Experience with tools like Helium 10, Jungle Scout, DataDive, or similar is a plus but not mandatory.

• Sourcing experience with Alibaba or 1688 is a plus but not mandatory.

• Exposure to international marketplaces is a plus but not mandatory.

• Basic knowledge of spreadsheet formulas such as VLOOKUP and INDEX/MATCH is a plus but not mandatory.

• Experience in designing A+ content is a plus but not mandatory.

• Ability to work independently with clear priorities.

• Strong judgment in prioritization.

• Proactive in communication and early escalation of blockers.

• Capability to work under pressure.

• Take ownership of assigned tasks.

• Comfortable functioning as a shared resource across various departments.

🏝️ Benefits

• Opportunity for cross-functional exposure across Amazon, Shopify, TikTok Shop, customer service, pricing, sourcing, and international collaboration.

• Direct collaboration with the founder and multiple department leaders.

• Receive genuine feedback, straightforward answers, and a sense of ownership.

• Pathways for growth into specialist roles, team leadership, or departmental support.

• Fully remote work environment.

• Flexibility to work from the location that enhances your productivity.

• Engage in mission-driven work that supports families and adventurers.