Director of Technical Account Management

This is a fully remote position, open to applicants in United States.

📋 Description

• Take charge of the complete post-sale technical engagement strategy.

• Develop, establish, and expand the Technical Account Management organization.

• Set standards, processes, playbooks, and scalable models for post-sale technical deployments.

• Create KPIs that reflect the value delivered to customers.

• Recruit, nurture, and grow a worldwide team of Technical Account Managers.

• Ensure that customers derive measurable benefits from Vega, such as improved detections, expedited investigations, and reduced cost and complexity.

• Forge relationships with key accounts at both technical and executive levels.

• Act as the senior technical escalation point for challenging issues with significant accounts.

• Identify risks within the portfolio and implement mitigation strategies.

• Collaborate with Account Management, Support, Product, and Engineering teams to enhance retention and resolve challenges.

• Convert customer trends, challenges, and gaps into actionable product insights.

• Represent customer insights in roadmap planning.

• Champion agentic detections and AI-driven security processes.

• Travel to customer locations for essential engagements (~50% of the time).

• Report directly to Vega's Co-Founder & CTO.

⛳️ Requirements

• Over 10 years of direct experience with customers in technical account management, pre-sales, customer success, or security consultancy roles.

• More than 5 years of demonstrated success in managing and scaling a TAM team within B2B SaaS.

• Practical experience with SIEM or security analytics platforms.

• Background in a cybersecurity firm.

• Experience in startup environments is highly preferred.

• Proven success with large enterprises, including Fortune 100 companies.

• Strong foundational knowledge of cloud technologies across AWS, Azure, and/or GCP.

• Excellent leadership skills and effective communication with stakeholders at all levels, including engineers and C-suite executives.

• Ability to thrive in a fast-paced, high-growth global startup setting where processes are still being developed.

• Experience in roles such as SOC, Security Engineering, Incident Response, or Threat Hunting is a plus.

• Proven ability to build post-sale organizations from the ground up is a bonus.

• Familiarity with KQL (Kusto Query Language) is a bonus.

🏝️ Benefits

• Travel to customer sites for key engagements (~50% of the time).