Director of Subrogation

This is a fully remote position, open to applicants in United States.

📋 Description

• Formulate and implement a subrogation strategy to meet performance targets for gross and net recoveries, recovery yield, cycle time, aged inventory, and recovery expenses.

• Anticipate recovery outcomes and communicate performance insights, risks, and opportunities for enhancement to leadership and clients.

• Manage the entire recovery process, including intake, investigation, liability evaluation, demand preparation, negotiation, escalation, and collection.

• Establish criteria for file assignment, prioritization, documentation, settlement authority, and case closure.

• Provide expert guidance on complex, high-value, disputed, and litigated recoveries.

• Ensure preservation of evidence and the timely identification, tracking, and actioning of critical deadlines.

• Assess pursuit strategies based on recovery potential, supporting documentation, anticipated costs, and probability of success.

• Implement quality assessments and file audits to enhance consistency and mitigate recovery losses.

• Recruit, mentor, and develop subrogation professionals and managerial staff.

• Define individual and team objectives, manage workloads effectively, and ensure employee accountability for quality and outcomes.

• Develop training programs focused on investigation, negotiation, arbitration, and recovery skills.

• Act as the primary subrogation liaison for clients, carriers, and internal stakeholders.

• Conduct recovery reviews and convey strategies, results, and significant developments.

• Select and oversee external counsel, collection agencies, investigators, and other recovery partners.

• Monitor vendor performance, fees, service standards, and the financial value of outsourced activities.

• Collaborate with Claims, Legal, Finance, and Account Management to safeguard recovery opportunities.

• Enhance claims-system workflows, data integrity, reporting, and recovery identification.

• Work with engineering teams to implement automation and analytics.

⛳️ Requirements

• Over 10 years of progressive experience in subrogation or claims recovery, particularly with complex property and casualty cases.

• More than 5 years of leadership experience with a proven track record in building or enhancing recovery operations.

• Solid background in automobile claims, including liability investigations, damage assessments, and negotiations.

• Familiarity with multi-state subrogation practices, arbitration, and litigation management.

• Proven ability to enhance net recoveries, operational efficiency, and team performance.

• Experience in managing vendors, budgets, performance metrics, and client interactions.

• Excellent analytical, communication, and decision-making abilities.

• Bachelor’s degree or equivalent relevant professional experience.

• Background in a third-party administrator, insurance carrier, or claims services organization.

• Experience with commercial auto, rental fleets, or self-insured programs.

• Knowledge of Arbitration Forums, Inc.

• Relevant professional credentials, such as CSRP, CPCU, or AIC.

• Experience in implementing claims technology, analytics, or workflow automation.

🏝️ Benefits

• Remote work arrangement.

• Full-time employment.