Director of Search and Client Delivery

This is a fully remote position, open to applicants in United States.

📋 Description

• Lead, mentor, and cultivate the SEO and content team leaders.

• Establish expectations, objectives, and performance metrics; conduct one-on-one sessions and performance evaluations.

• Collaborate with leadership and People Operations on recruitment, onboarding, and role structuring.

• Foster a collaborative team culture within SEO and content, emphasizing shared goals and accountability.

• Assist account teams with client strategies, innovative approaches, and performance troubleshooting.

• Provide escalation support and help convey complex SEO insights into outcome-focused narratives.

• Participate in high-stakes client discussions and link search strategies to marketing objectives and business results.

• Collaborate with Marketing and Sales on new business initiatives.

• Take ownership of quality standards for search deliverables and develop quality assurance processes.

• Evaluate deliverables, mentor team members, refine standards, and address underlying causes of quality concerns.

• Anticipate capacity needs based on account workload, onboarding, and sales pipeline.

• Distribute and adjust account responsibilities; oversee utilization and time-tracking metrics.

• Work with Sales and Account Management on realistic project scoping.

• Outline workflows and develop standard operating procedures (SOPs), templates, and tools for scalable execution.

• Collaborate with Operations on project management and time-tracking systems.

• Assess process enhancements in turnaround times, quality, and profitability.

• Partner with the Principal Search Director to implement SEO and AI search strategies.

• Co-manage ongoing education and lead the implementation of new methodologies.

⛳️ Requirements

• Demonstrated experience in managing and developing teams of SEO and content professionals, including managers.

• Proven success in establishing quality assurance programs and standards for search deliverables within an agency or service context.

• Practical experience with capacity planning and utilization management, utilizing time-tracking and project data for staffing decisions.

• Experience in designing workflows, SOPs, and project management systems that are effectively adopted by teams.

• Extensive knowledge of SEO, content strategy, and AI search technologies.

• Ability to assess strategic initiatives, identify performance challenges, and coach strategists for improvement.

• Strong, clear communication skills with the ability to provide actionable feedback and manage escalations calmly with clients and internal stakeholders.

• Comfort in navigating ambiguity and establishing clarity in rapidly changing environments.

• Must be based in and authorized to work legally in the United States.

• Must not require sponsorship from Victorious for an immigration case to be employed.

🏝️ Benefits

• Comprehensive Medical / Dental / Vision / Life / LTD Insurance.

• 401(k)/Roth Retirement Plan with Company Match.

• Fully Remote Work Environment.

• Unlimited Paid Time Off.

• Company-Paid Holidays plus Wellness Days.

• Provision of work equipment by the company.

• Monthly Remote Work Stipend.

• Monthly Holistic Wellness Credit.

• Charitable Donation Company Match.