Director of Sales Operations

This is a fully remote position, open to applicants in United States.

📋 Description

• Develop a repeatable, predictable, and scalable system that supports PandaDoc's revenue growth.

• Enhance operational excellence within the sales organization by managing essential processes, systems, and insights.

• Lead a team of operators to evaluate business opportunities, create recommendations, and facilitate implementation.

• Assist Sales Leadership in establishing strategic priorities and achieving operational excellence.

• Manage forecast calls, pipeline assessments, Quarterly Business Reviews (QBRs), and Monthly Business Reviews (MBRs).

• Oversee and enhance KPI dashboards, providing data-driven insights and actionable plans.

• Align revenue goals, forecast accuracy, and pipeline health with the Sales Leadership team.

• Create the annual sales operations roadmap, encompassing territory design, quota establishment, and Go-To-Market (GTM) planning milestones.

• Convert business requirements into technical specifications for Data and GTM Engineering teams.

• Maintain Salesforce configurations and unified workflows; collaborate on integrations and assess new tools.

• Manage process enhancements aimed at improving efficiency, deal velocity, and revenue predictability.

• Collaborate with Marketing, Product, Finance, and Customer Success to optimize lead flow, conversion strategies, and GTM alignment.

• Identify potential applications for AI tools and automation within sales operations workflows.

⛳️ Requirements

• Over 7 years of pertinent experience in high-velocity SaaS, working closely with VP+ sales leaders.

• Extensive knowledge in sales operations, including planning, forecasting, pipeline management, process optimization, and KPIs.

• A strong combination of strategic insight and executional determination.

• Quick learner who excels in ambiguous situations, adapts swiftly, and remains resilient under pressure.

• Proven leadership in people management: building, coaching, and motivating high-performing teams with clear accountability and a growth mindset.

• Excellent influencing and communication skills, with a history of fostering consensus among complex stakeholder groups.

• Capability to prioritize based on business impact and concentrate on high-leverage strategic initiatives.

• Ability to articulate ideas clearly and effectively, simplifying intricate concepts in both written and verbal communication.

• An accountable, proactive, and solutions-driven mindset.

• Required: Salesforce, sales engagement platforms such as Outreach, Salesloft, and Gong, advanced Excel/Google Sheets, as well as data analysis and reporting tools.

• Preferred: SQL, Tableau/Looker, and experience with AI/ML tools and frameworks.

🏝️ Benefits

• A transparent and open culture that values feedback and supports both professional and personal growth.

• The chance to collaborate with a global team, spread across various locations worldwide.

• Six self-care days each year.

• Opportunity to engage in monthly SPIF (sales contests).

• Exceptional promotion opportunities.