Director of Sales – Global Account Management

This is a fully remote position, open to applicants in United States.

📋 Description

• Build and manage the global Account Executive team focused on existing customers.

• Oversee the hiring, onboarding, and career advancement of a high-performing international team.

• Foster growth within key accounts through renewals, upsells, and collaborative customer partnerships.

• Engage with developers, product managers, and executive stakeholders within enterprise organizations.

• Monitor Gross Revenue Retention (GRR) and Net Revenue Retention (NRR) as key success indicators.

• Analyze customer organizations, pinpoint challenges and use cases, and develop customized solutions.

• Establish account segmentation, customer lifecycle phases, and engagement strategies.

• Develop and impart pipeline development skills to the team.

• Collaborate with leaders in Product, Marketing, Solutions, and Customer Solutions.

• Incorporate customer feedback into product roadmap priorities.

• Create playbooks, tools, and systems for forecasting, pipeline management, and expansion reporting.

• Monitor expansion metrics, user trends, and upsell conversion rates.

• Manage renewals, safeguard retention, and minimize churn.

⛳️ Requirements

• Over 10 years of experience in enterprise sales or account management.

• More than 4 years of experience in a management role.

• At least 2 years of experience in second-line leadership, overseeing managers who lead teams.

• Proven track record of owning expansion and renewal objectives at a portfolio level.

• Experience in establishing systems and teams that consistently achieve targets.

• Strong discipline in developing pipelines both vertically and horizontally.

• History of increasing enterprise revenue through complex technical buying committees.

• In-depth understanding of post-sale processes and enterprise expansion.

• Capability to define account segmentation, lifecycle phases, and reporting systems.

• Excellent communication and organizational mapping abilities.

• Demonstrated cross-functional leadership across Solutions, Product, and Customer Solutions.

• Experience working in a fast-paced, global environment.

• Technical proficiency with contemporary software development workflows (bonus).

• Background in developer tools, headless CMS, composable platforms, or digital experience infrastructure (bonus).

• Preference for candidates located in the San Francisco Bay Area (bonus).

🏝️ Benefits

• Comprehensive health plans and benefits.

• Healthy work-life balance that accommodates both individual and family needs.

• Competitive salary structure.

• Commission opportunities.

• Bonus incentives.

• Stock options program.

• Positive, flexible, and trust-oriented workplace culture.

• Opportunities for long-term professional and personal development.

• Work alongside a global and culturally diverse team of colleagues and customers.