Director of Revenue Operations

This is a fully remote position, open to applicants in Canada, +1 more country.

📋 Description

• Implement Athennian's revenue strategy while establishing a data-informed decision-making process.

• Convert business goals into revenue objectives, capacity frameworks, and workforce planning.

• Spot high-impact opportunities in areas such as acquisition, conversion, expansion, and net revenue retention.

• Align pricing and packaging strategies with lifetime value (LTV) and market penetration ambitions.

• Work closely with Marketing and Sales to design, construct, and sustain outbound automation.

• Manage the revenue forecasting process alongside Finance, enhancing customer experience forecasting.

• Create and track key performance indicators (KPIs) while proactively identifying risks.

• Serve as the accountability layer for go-to-market teams, utilizing conversion metrics.

• Take ownership of quarterly review presentations and the data contained within.

• Standardize definitions, service level agreements (SLAs), and accountability frameworks across go-to-market functions.

• Supervise lead qualification, deal attribution, SKU management, and pipeline hygiene.

• Manage the HubSpot ecosystem and establish the architectural direction for the CRM.

• Collaborate with technical leads and consultants for system enhancements or redesign.

• Design AI-enhanced revenue-stack workflows for CRM hygiene, lead routing, and administrative automation.

• Set and uphold data quality and hygiene standards as a singular source of truth for revenue reporting.

• Create and document comprehensive processes across Sales, Marketing, and Customer Success.

• Directly oversee, mentor, and provide technical advice to the RevOps Analyst.

• Build a high-performing RevOps function with defined ownership and escalation paths.

⛳️ Requirements

• A minimum of 7 years of experience in high-growth RevOps, go-to-market strategy, or sales operations.

• Previous experience in a managerial role; this position is not intended for first-time managers.

• Essential experience in B2B SaaS.

• Expert-level understanding of B2B SaaS metrics, including ARR, LTV/CAC, churn dynamics, pipeline velocity, and incentive design.

• Proven history of influencing decisions at the C-suite and board level through data-driven insights.

• Demonstrated ability to design and implement AI-driven workflows, including agentic automation, predictive lead scoring, and AI-assisted CRM hygiene.

• Strong familiarity with the CRM ecosystem; preference for HubSpot experience.

• Capability to make high-level architectural decisions and critically assess consultant recommendations.

• Ability to advocate for data integrity in executive discussions.

• Competence in translating complex data into compelling narratives for non-technical stakeholders.

• Strategic, outcome-focused mindset with the ability to lead through influence rather than authority.

• A pragmatic, tool-agnostic approach and comfort with ambiguity.

• Must be able to live and work full-time in the US or Canada.

🏝️ Benefits

• A minimum of 3 weeks of vacation.

• 5 sick days.

• 6 personal/flex days.

• Company-wide winter holiday shutdown.

• Comprehensive health, dental, and vision coverage.

• Long-term disability coverage.

• Health Spending Account (HSA).

• Flexible parental leave benefits, including top-ups.

• Dedicated work-from-home allowance.