Director of Relationship Management – Business Development

This is a fully remote position, open to applicants in Texas, +1 more state.

📋 Description

• Build and strengthen relationships with executive clients, focusing on the top 100 clients.

• Work in collaboration with diverse teams to foster business expansion.

• Develop and execute strategic plans targeting both long-term and short-term goals.

• Provide market insights to key clients and serve as the escalation path for resolving issues.

• Regularly produce and assess business review data.

• Support merchants in achieving better authorization rates.

• Submit and oversee project requests to guarantee completion within specified SLAs.

• Articulate the benefits of Fiserv's comprehensive debit network solution.

• Ensure high levels of customer engagement.

• Renegotiate contracts with clients.

• Act as a subject matter expert in the payments sector.

⛳️ Requirements

• A minimum of 5 years of experience managing substantial accounts, emphasizing new and additional sales commitments along with client retention, ideally in mid- to large-merchant settings.

• At least 5 years of experience within the debit payments industry.

• Strong analytical skills in finance and data.

• Willingness to travel up to 50% to client locations.

• An advanced degree or additional certifications in relevant areas are preferred.

• Experience negotiating intricate contracts and pricing structures.

• Competence in CRM and sales tools for efficient client management.

• This role is not available for candidates located in Colorado, California, District of Columbia, Hawaii, Illinois, Massachusetts, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island, Vermont, Virginia, Maine, or Washington.

🏝️ Benefits

• Opportunity to create a significant impact on a global level.

• Commitment to being an Equal Opportunity Employer.

• Reasonable accommodations provided during the application and hiring processes.