Director of Professional Services

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee the Professional Services function from start to finish

• Manage a team of approximately ten individuals across two tiers, including four direct reports: three Implementation Managers and the Manager of Professional Services

• Ensure high delivery quality throughout implementation and ongoing solution engagements

• Take responsibility for client care outcomes in alignment with service levels through the Manager of Professional Services

• Promote post-implementation adoption to ensure districts achieve the value they have purchased

• Plan resources and capacity effectively across the function

• Develop and sustain the methodologies, templates, and standards utilized by the team

• Handle commercial performance aspects, including scoping, pricing, and margin, in collaboration with the VP and Finance

• Act as the senior escalation point above the Implementation Manager and Manager levels

• Mentor and develop direct reports

• Modernize current processes and establish undocumented processes while continuing to deliver work and support district go-lives

⛳️ Requirements

• 7 to 12 years of professional experience

• 5 to 8 years of direct people management experience

• Proven personal ownership of a large-scale, multi-department rollout from initiation to steady state, whether on the vendor side or district side

• Experience in creating a process, playbook, or operational framework from scratch

• Demonstrated ability to recover a project that was genuinely at risk of failure

• A consistent approach to ensuring that a new system remains effective post go-live, with measurable results

• Responsibility for operating metrics for a managed team, including taking action when metrics decline

• Working knowledge of K-12 systems, single sign-on, student information systems, and data provisioning

• Strong communication and stakeholder management skills, particularly with Sales and Finance

• Willingness to travel 10% to 25% for internal meetings, conferences, industry events, and occasional on-site district work

• Background check required upon offer

• Employment eligibility verification through E-Verify

• Experience on the K-12 or EdTech vendor side is an advantage, but not mandatory

🏝️ Benefits

• Discretionary annual bonus

• Fully remote work within the United States

• Core operating hours of 9 a.m. to 5 p.m. Eastern

• Equal opportunity employer dedicated to fostering a diverse team