Director of Professional Services

This is a fully remote position, open to applicants in Canada.

📋 Description

• Manage P&L and business performance for a client portfolio valued at $3–5M.

• Lead budgeting, revenue forecasting, and cost control to sustain profitable margins.

• Ensure high-quality delivery and outcomes for ERP/SaaS implementation projects.

• Inspire, develop, and lead teams of consultants, business analysts, and project managers.

• Act as the senior point of escalation and relationship manager for key clients.

• Distribute and balance team resources across ongoing projects.

• Recognize delivery and financial risks and apply mitigation strategies.

• Collaborate with Sales on defining scope, pricing, and positioning for new projects.

• Enhance delivery lifecycle processes for improved efficiency.

• Take part in finalizing roadmaps and prioritizing tasks.

• Directly engage with clients to understand their needs and ensure a positive experience.

• Work in partnership with Sales, Engineering, Product, Customer Success, and Support teams.

⛳️ Requirements

• Bachelor’s degree in Business Administration, Computer Science, Information Technology, or a related field.

• 10–15 years of progressive experience in professional services, project management, or similar positions within the software or technology sector.

• At least 3–5 years of leadership or management experience, ideally as a Senior Manager or Director in a Professional Services environment.

• Experience managing a portfolio of projects while overseeing P&L and a book of business generating revenues up to $3–5M.

• Proven success in achieving and maintaining healthy profit margins within a Professional Services division.

• Demonstrated capability in transforming loss positions into profitable ventures through strategic planning and execution.

• Experience in delivering ERP/SaaS product implementations in short, time-constrained cycles of less than 6 months across multiple projects.

• Strong client relationship management skills with key stakeholders and a focus on customer success.

• Financial expertise, encompassing budgeting, revenue forecasting, and cost management.

• Must be based in Canada and legally authorized to work in Canada.

• Willingness to travel approximately 15–20% for in-person client meetings.

• Availability to work hours that overlap with EST, CST, or PST.

🏝️ Benefits

• Fully remote and global working arrangement.

• Flexible working hours and asynchronous work options.

• Regular and meaningful feedback.

• Support in reaching personal career aspirations.

• Access to state-of-the-art tools, playbooks, and technology.

• Opportunities to connect with thought leaders.

• Webinars on advanced technology topics.

• Stipend for home office setup.

• Engage in coffee chats, happy hours, cooking classes, book clubs, and more.