Director of Professional Services

This is a fully remote position, open to applicants in Canada.

📋 Description

• Take ownership of P&L and business performance for a portfolio of client engagements valued at $3–5M

• Manage budgeting, revenue projections, and expense control to ensure robust profit margins

• Supervise the quality of delivery and outcomes across ERP/SaaS implementation initiatives

• Guide, develop, and inspire consultants, business analysts, and project managers

• Act as the primary escalation and relationship liaison for key clients

• Distribute and balance team resources across ongoing projects

• Recognize delivery and financial risks and put in place mitigation strategies

• Collaborate with Sales on defining scope, pricing, and positioning of new projects

• Enhance delivery lifecycle processes

• Contribute to finalizing project roadmaps and prioritizing tasks

• Engage directly with clients to understand their needs and ensure enjoyable experiences

• Work alongside Sales, Engineering, Product, Customer Success, and Support teams

⛳️ Requirements

• Bachelor's degree in Business Administration, Computer Science, Information Technology, or a relevant field

• 10–15 years of progressive experience in professional services, project management, or related roles within the software or technology sector

• At least 3–5 years of leadership or management experience, ideally as a Senior Manager or Director in a Professional Services environment

• Experience managing a portfolio of projects and overseeing P&L with revenues up to $3–5M

• Proven ability to achieve and maintain a healthy profit margin in Professional Services

• Demonstrated success in transforming loss positions into profitable ventures

• Hands-on leadership in ERP/SaaS implementation delivery, including direct management of escalations

• Technical expertise and experience collaborating with Product and Engineering teams on scope, priorities, root cause analysis, and sprint planning

• Proven track record of delivering ERP/SaaS implementations within time-boxed cycles of less than 6 months across multiple projects

• Experience in client relationship management with key stakeholders and ensuring customer success

• Strong financial knowledge in budgeting, revenue forecasting, and cost management

• Must be based in Canada and legally authorized to work in Canada

• Willing to travel approximately 15–20% to meet clients in person

• Must be available to work hours that overlap with EST, CST, or PST

🏝️ Benefits

• Fully remote and global work setup

• Flexible working hours and asynchronous work options

• Regular and constructive feedback

• Support in reaching personal career objectives

• Access to cutting-edge tools, playbooks, and technology

• Connections to thought leaders

• Webinars on advanced technology topics

• Stipend for home office setup

• Opportunities for coffee chats, happy hours, cooking classes, book clubs, and more