Director of Professional Services

This is a fully remote position, open to applicants in Canada.

📋 Description

• Take ownership of the P&L and performance of a $3–5M portfolio of client projects.

• Manage budgeting, revenue forecasts, and cost control to sustain healthy profit margins.

• Ensure high delivery quality and successful outcomes across ERP/SaaS implementation projects.

• Lead, develop, and inspire consultants, business analysts, and project managers.

• Act as the senior escalation and relationship point for key clients.

• Allocate and balance resources across ongoing engagements.

• Recognize delivery and financial risks and execute mitigation strategies.

• Collaborate with Sales on the scoping, pricing, and positioning of new projects.

• Promote process enhancements throughout the delivery lifecycle.

• Contribute to finalizing roadmaps and prioritizing tasks.

• Interact directly with clients to grasp their needs and ensure positive experiences.

• Work in tandem with Sales, Engineering, Product, Customer Success, and Support teams.

⛳️ Requirements

• A Bachelor's degree in Business Administration, Computer Science, Information Technology, or a related field.

• 10–15 years of progressive experience in professional services, project management, or similar positions within the software or technology sector.

• At least 3–5 years of leadership or management experience, ideally as a Senior Manager or Director in a Professional Services organization.

• Experience managing a portfolio of projects and overseeing P&L with revenues of up to $3–5M.

• Proven success in achieving and maintaining a healthy profit margin in Professional Services.

• A track record of transforming loss positions into profitable operations.

• Direct leadership experience in ERP/SaaS implementation delivery.

• Ownership of customer escalations and expertise in technical problem-solving.

• Technical knowledge and experience collaborating with Product and Engineering on scope, priorities, root causes, and sprint planning.

• History of delivering ERP/SaaS implementations in under six months across multiple concurrent projects.

• Experience in client relationship management.

• Strong financial skills in budgeting, revenue forecasting, and cost management.

• Must be based in Canada and legally eligible to work there.

• Willingness to travel approximately 15–20% to meet clients in person.

• Availability to work hours that overlap with EST, CST, or PST.

🏝️ Benefits

• Fully remote and global working environment.

• Flexible working hours and asynchronous work options.

• Regular and meaningful feedback.

• Support for achieving personal career objectives.

• Access to cutting-edge tools, playbooks, and technology.

• Opportunities to connect with thought leaders.

• Webinars on the latest technology trends.

• Home office setup stipend.

• Social activities such as coffee chats, happy hours, cooking classes, book clubs, and more.