Director of Professional Services

This is a fully remote position, open to applicants in Canada.

📋 Description

• Take ownership of P&L and overall business performance for a client engagement portfolio valued at $3–5M.

• Manage budgeting, revenue projections, and cost control to ensure robust profit margins.

• Supervise the quality of delivery and outcomes for ERP/SaaS implementation projects.

• Inspire, develop, and lead consultants, business analysts, and project managers.

• Act as the primary escalation point and relationship manager for key clients.

• Distribute and balance team resources across ongoing engagements.

• Identify delivery and financial risks, implementing appropriate mitigation strategies.

• Collaborate with Sales on defining scope, pricing, and positioning for new engagements.

• Propel improvements in the delivery lifecycle processes.

• Participate in the finalization of roadmaps and ticket prioritization.

• Directly engage with clients to understand their needs and ensure a positive experience.

• Work in collaboration with Sales, Engineering, Product, Customer Success, and Support teams.

⛳️ Requirements

• Bachelor’s degree in Business Administration, Computer Science, Information Technology, or a related field.

• 10–15 years of progressive experience in professional services, project management, or related roles within the software or technology sector.

• At least 3–5 years of experience in a leadership or management role, ideally as a Senior Manager or Director within a Professional Services organization.

• Experience managing a portfolio of projects and overseeing P&L with revenues of up to $3–5M.

• Proven success in achieving and maintaining a healthy profit margin within the Professional Services division.

• A record of transforming loss positions into profitable ventures through effective strategy and execution.

• Hands-on leadership experience in ERP/SaaS implementation delivery, including managing escalations directly.

• Demonstrated technical expertise and collaboration with Product and Engineering on scope, prioritization, root cause analysis, and sprint planning.

• Strong delivery management capabilities with successful ERP/SaaS implementations completed within short, time-sensitive cycles of under 6 months across multiple concurrent projects.

• Experience in managing client relationships and driving customer success.

• Solid financial acumen, encompassing budgeting, revenue forecasting, and cost management.

• Residing in Canada and legally authorized to work in Canada.

• Willingness to travel approximately 15–20% for client meetings.

• Availability to work hours that overlap with EST, CST, or PST.

🏝️ Benefits

• Fully remote and global work setup.

• Flexible working hours and asynchronous work options.

• Regular and meaningful feedback.

• Support in achieving personal career aspirations.

• Access to cutting-edge tools, playbooks, and technology.

• Opportunities to connect with thought leaders and attend webinars on the latest technology trends.

• Stipend available to assist with setting up a home office.

• Social activities including coffee chats, happy hours, cooking classes, book clubs, and more.