Director of Professional Services

This is a fully remote position, open to applicants in Canada.

📋 Description

• Take ownership of P&L and the performance of a $3–5M portfolio of client engagements.

• Manage budgeting, revenue forecasting, and cost control to ensure healthy profit margins.

• Supervise the quality of delivery and outcomes for ERP/SaaS implementation projects.

• Lead, nurture, and inspire a team of consultants, business analysts, and project managers.

• Act as the primary escalation and relationship contact for key clients.

• Allocate and balance resources across ongoing engagements.

• Identify delivery and financial risks, implementing plans to mitigate them.

• Collaborate with Sales for scoping, pricing, and positioning of new projects.

• Foster process improvements throughout the delivery lifecycle.

• Participate in finalizing roadmaps and prioritizing project tickets.

• Engage directly with clients to comprehend their needs and ensure positive experiences.

• Work collaboratively with Sales, Engineering, Product, Customer Success, and Support teams.

⛳️ Requirements

• A Bachelor's degree in Business Administration, Computer Science, Information Technology, or a related field.

• 10–15 years of progressive experience in professional services, project management, or related roles within the software or technology sector.

• At least 3–5 years of leadership or management experience, ideally in a Senior Manager or Director role within a Professional Services firm.

• Experience managing a portfolio of projects with P&L responsibilities and revenues of up to $3–5M.

• Proven success in achieving and sustaining a robust Professional Services profit margin.

• Established history of transforming loss positions into profitable ventures.

• Direct leadership experience in ERP/SaaS implementation delivery and managing customer escalations.

• Demonstrated technical expertise and experience collaborating with Product and Engineering teams, including sprint planning.

• A track record of delivering ERP/SaaS implementations within time-boxed cycles of under 6 months across multiple projects.

• Experience in managing client relationships.

• Strong financial acumen, including skills in budgeting, revenue forecasting, and cost management.

• Must be based in Canada and legally authorized to work in the country.

• Willingness to travel approximately 15–20% to meet clients in person.

• Availability to work hours that overlap with EST, CST, or PST.

🏝️ Benefits

• 100% remote and global work setup.

• Flexible working hours and asynchronous work options.

• Regular and constructive feedback.

• Support in reaching personal career aspirations.

• Access to state-of-the-art tools, playbooks, and technologies.

• Opportunities to connect with thought leaders.

• Webinars on the latest technology topics.

• Stipend for home office setup.

• Opportunities for coffee chats, happy hours, cooking classes, book clubs, and more.