Director of Product, Subscriber Value

This is a fully remote position, open to applicants in United States, +1 more state.

📋 Description

• Take charge of the subscriber value strategy, encompassing membership portfolio design, tier structures, bundles, unbundled offerings, and decisions on build versus partnership.

• Lead the Subscriber Value roadmap and create freemium features that provide quantifiable value to members.

• Increase revenue per membership and decide the optimal moments to monetize incrementally versus enhancing tier value.

• Manage premium third-party services, identify potential partners, establish launch and performance metrics, and expand partner offerings.

• Oversee pricing strategies, packaging, promotional tactics, discount strategies, and pricing adjustments across App Store, Google Play, and web billing.

• Develop business cases and navigate pricing initiatives through executive approval processes.

• Propel experimentation from preliminary validation through comprehensive testing utilizing AI and data science techniques.

• Function as an AI-native product leader and contribute to defining AI-native product management in monetization contexts.

• Establish a multi-quarter strategy across product surfaces and advocate for subscriber value with executives and cross-functional teams.

⛳️ Requirements

• Over 10 years of experience in consumer product management.

• More than 5 years of experience driving subscription monetization at scale.

• Proven track record managing millions of paying subscribers and being accountable for revenue outcomes.

• Demonstrable achievements in expanding a subscription business and delivering features that enhance subscriber value and satisfaction.

• Direct involvement in pricing and packaging, including implementing price increases or reconfiguring product offerings.

• Experience in commercial partnerships, including revenue-sharing or embedded-partner integrations.

• Strong understanding of mobile subscription mechanics, App Store and Google Play frameworks, proration, mid-cycle upgrades, refunds, cancellations, web billing, and subscription regulations.

• Proficient in unit economics, including metrics such as lifetime value, gross margin, customer acquisition cost, cohort retention curves, and contribution per member.

• Director-level strategic leadership experience across multiple quarter product portfolios.

• Required experience in AI-native product operations, including daily AI utilization, current tools, AI-assisted research, modeling, drafting, prototyping, analytics, experimentation, and product delivery.

• A deep sense of empathy for families and insight into the balance between monetization and trust.

🏝️ Benefits

• Competitive salary and benefits package.

• Comprehensive medical, dental, vision, life, and disability insurance plans, fully covered for US employees.

• Supplemental medical and dental coverage for Canadian employees.

• 401(k) plan with company matching in the US.

• RRSP with a DPSP for Canadian employees.

• Employee Assistance Program (EAP) focused on mental wellness.

• Flexible paid time off (PTO).

• 12 company-wide holidays throughout the year.

• Weeklong synchronized company shutdowns during Winter and Summer.

• Learning and development initiatives.

• Provision of equipment, tools, and reimbursement for a productive remote work environment.

• Complimentary Life360 Platinum Membership for your chosen circle.

• Free Tile products.

• Equity opportunities.