Director of Product Management – Revenue Cycle AI Products

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee a portfolio of AI-driven healthcare revenue cycle products in the role of general manager.

• Possess a comprehensive understanding of the market and clients, including segments, buyers, budgets, purchasing cycles, and changes in regulations and payers.

• Maintain a prioritized overview of client challenges and engage with client workflows through interviews and site visits.

• Monitor competitors, EHR vendors, and developments within the ecosystem; establish integration and marketplace strategies.

• Conduct win and loss reviews and convert insights into roadmap and positioning adjustments.

• Own the product vision, strategy, roadmap, business cases, pricing, and packaging.

• Evaluate outcomes such as cash recovered, avoidable denials, touches per claim, cost to collect, and days to resolution.

• Manage cost drivers and make trade-offs to safeguard margins.

• Draft specifications, business rules, acceptance criteria, and non-functional requirements.

• Lead Agile delivery through refinement, planning, demos, releases, and post-launch evaluations.

• Modernize existing capabilities while ensuring a seamless experience for current clients.

• Establish evaluation criteria and governance for AI and autonomous features, including accuracy, reliability, latency, cost, permissions, escalation, and human oversight.

• Collaborate with Security and Legal on handling PHI, ensuring auditability and BAAs.

• Manage pilots end-to-end, covering success criteria, data readiness, implementation, check-ins, and go-live.

• Demonstrate client ROI and convert successful pilots into references and case studies.

• Take ownership of client outcomes throughout renewal and expansion phases with Customer Success.

• Create demos, train Sales, participate in strategic deals, and collaborate with Marketing on positioning, launches, case studies, and thought leadership.

• Represent the service line at client forums, industry events, and analyst meetings.

• Conduct regular business reviews that encompass pipeline, revenue, margin, adoption, client outcomes, and delivery health.

• Communicate risks, decisions, and requests to leadership.

• Manage the Product Development Lifecycle with AI integration at every phase and human accountability at each gate.

• Maintain the product home in Notion and the roadmap in GitHub.

⛳️ Requirements

• A minimum of 7 years of hands-on experience in healthcare revenue cycles as a subject matter expert, with expertise in one or more areas: denials and appeals, patient access and financial clearance, payment integrity and underpayments, A/R follow-up, and payer contracts and policy.

• At least 8 years in Product Management focused on complex SaaS or enterprise products, with a proven record of influencing business results.

• For Senior Director candidates: experience in leading Product Managers and managing multiple product lines.

• Familiarity with 837/835 data, CARC/RARC codes, and EHR workflows (Epic, Oracle Health/Cerner).

• Experience with AI/ML, automation or autonomous products, and hands-on use of AI prototyping tools.

• Proven track record of managing pricing, packaging, or a business case through to revenue realization.

• Strong technical fluency to effectively collaborate with engineers, data scientists, and architects.

• Solid understanding of SaaS economics, including adoption, retention, expansion, and margins.

• Comfortable engaging with clients, Sales, and executives, with a mindset that balances speed and thoroughness.

• Ability to lead through influence across Engineering, Data Science, Customer Success, Sales, and Marketing.

• Proficiency in utilizing AI tools such as Claude Code for prototyping.

• Experience working with Security and Legal teams on PHI handling, auditability, and BAAs.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Comprehensive health, dental, and vision insurance.

• Flexible working hours and remote work options.

• Opportunities for professional development and career advancement.

• Collaborative and innovative work environment.