Director of People Experience – Europe

This is a fully remote position, open to applicants in Austria.

📋 Description

• Lead and nurture a team consisting of two Senior HR Business Partners and one People Operations Specialist across various time zones and regions.

• Define and uphold the HRBP operational framework, methodologies, and quality benchmarks.

• Mentor HRBPs while fostering independent senior-level business partnerships.

• Serve as a backup Business Partner for intricate or delicate situations.

• Establish expectations, deliver constructive feedback, and formulate team development strategies.

• Oversee HR Operations related to onboarding, offboarding, employee transitions, parental leave, and contract modifications.

• Manage Tier 1 inquiries, employee events, process documentation, service level agreements, and operational health indicators.

• Conduct quarterly process audits encompassing onboarding, offboarding, HRIS data management, SOC2, and ISO standards.

• Collaborate with Payroll, Tech Operations, Finance, and Legal departments on operational HR issues.

• Take ownership of the People Operations process enhancement roadmap and pinpoint opportunities for automation.

• Convert operational challenges into workflow automation and AI-driven process requirements.

• Maintain People Experience documentation, standard operating procedures, and playbooks.

• Draft, implement, sustain, and communicate HR policies in partnership with the Legal team.

• Manage Employer of Record relationships and employment operations across more than 40 countries.

• Supervise employment documentation, contracts, employee events, and compliance with local labor laws.

• Provide senior oversight on complex, sensitive, or high-risk employee relations issues.

• Escalate litigation risks, senior leader involvement, and cross-border complexities to the VP of People & Organization.

• Represent People Experience in meetings with the People Leadership Team.

• Collaborate on employee experience initiatives, compensation and role adjustments, performance evaluations, promotions, development, and global People projects.

⛳️ Requirements

• 8–12+ years of progressive HR experience, encompassing both HR Operations and HR Business Partnering.

• Demonstrated ability to lead and develop small, high-performing HR teams in a dynamic, remote-first setting.

• Strong operational expertise in designing, documenting, and enhancing HR processes on a large scale.

• Experience managing Employer of Record relationships and navigating multi-country employment compliance.

• Proficient in drafting HR policies and closely collaborating with Legal to ensure regulatory compliance.

• Familiarity with HRIS platforms such as BambooHR, HiBob, or similar systems.

• Proven track record in driving automation or process improvements in conjunction with HR Systems teams.

• Strong orientation toward coaching.

• Excellent communication and stakeholder management capabilities.

• Ability to engage with all organizational levels with credibility and clarity.

• Comfortable working within a lean, fast-moving environment.

• Familiarity with EU labor laws, global employment compliance, and cross-border HR operations is a significant advantage.

• Proficient in AI literacy with the capability to utilize AI tools with sound judgment and critical thinking.

🏝️ Benefits

• Monthly remote work stipend to cover home internet and electricity expenses.

• Initial home office equipment package, including a laptop, keyboard, and monitor.

• Upgrade for home office equipment or membership to a local co-working space following onboarding.

• Sick leave benefits.

• Parental leave provisions.

• 25 days of annual leave in addition to local national holidays.

• Personal development fund for courses, books, conferences, and materials.

• Annual international team-building trip.

• Quarterly and monthly online gatherings.

• Flexible work schedules.

• Opportunity for remote work from home or a Storyblok-funded co-working space.