Director of Operations

This is a fully remote position, open to applicants in Kentucky.

📋 Description

• Lead a team of General Managers overseeing corporate restaurant operations across a region with 6 or more restaurants.

• Foster the development of personnel, maintain product quality, ensure customer satisfaction, manage the brand image, drive restaurant profitability, and promote integration into Papa John’s culture.

• Implement all company policies, procedures, programs, and systems effectively.

• Ensure adherence to federal, state, and local laws as well as ethical business practices.

• Leverage company resources for scheduling, deployment, training, and conducting regular visits to restaurants.

• Keep track of delivery market sizes and stay updated on operational changes.

• Introduce operational modifications and conduct new product training using market resources.

• Build strong working relationships with corporate departments and the operations team.

• Deliver exceptional customer service and maintain a loyal customer base.

• Develop and engage in customer-oriented initiatives while ensuring a robust community presence.

• Address customer concerns and complaints promptly and professionally, ensuring swift resolutions.

• Gather and utilize customer feedback to enhance restaurant operations and foster brand loyalty.

• Cultivate a high-performing, positive, and quality-focused market through effective staffing and talent development.

• Identify opportunities for sales growth and establish the strategic direction for the market.

• Execute targeted marketing and corporate development strategies to achieve or surpass financial and business goals.

• Monitor the execution of plans and make adjustments as needed.

• Manage financial objectives through the prudent use of budgets, investments, and expenditures.

• Engage in marketing co-ops while assessing operational profitability and effectiveness.

• Conduct market planning and spearhead real estate development initiatives.

• Evaluate needs for new buildings, relocations, and remodeling projects.

• Collaborate with corporate to approve sites based on market requirements and site evaluations.

• Maintain relationships with landlords and oversee real estate budgets.

⛳️ Requirements

• Must ensure adherence to all federal, state, and local laws along with ethical business practices.

• Must implement company policies, procedures, programs, and systems effectively.

• Must exhibit strong managerial and operational skills.

• Must maintain product quality and ensure timely service.

• Must recruit, develop, reward, and retain operational leaders.

• Must ensure adequate staffing levels are maintained.

• Must communicate performance expectations and conduct performance evaluations.

• Must document performance issues and take necessary disciplinary actions, up to and including termination.

• Must mentor and develop team members, establish development plans, and conduct succession planning.

• Must analyze reports, key metrics, trends, budgets, comparable analysis, manpower assessments, and schedules.

• Must engage in market planning and lead real estate development initiatives.

• Must assess building, relocation, and remodeling needs.

• Must collaborate with corporate to approve sites based on market needs and site analysis.

• Must maintain relationships with landlords and oversee relevant budgets.

• Employment eligibility verification is required for new team members.

🏝️ Benefits

• Federal Contract employer participating in E-Verify to confirm employment eligibility.

• Affirmative Action and Equal Opportunity Employer.