Director of Operations

This is a fully remote position, open to applicants in South Carolina.

📋 Description

• Oversee operational performance, manage client accounts, and provide overall supervision of OBHG hospitalist programs in a designated geographic region.

• Collaborate effectively with the Market Medical Director and Vice President of Operations.

• Maintain a prominent presence at assigned program sites and foster cooperative relationships with clients.

• Establish productive working relationships between OBHG and local physicians.

• Report directly to the Vice President of Operations and lead within the regional matrix structure.

• Represent OBHG during contract negotiations and renewals.

• Develop, nurture, and manage operational relationships with hospital partners and community physician practices.

• Assist in the successful and prompt launch of new OBHG programs.

• Set performance objectives and goals for hospital partners, ensuring OBHG meets these targets.

• Coordinate support services and management resources, encompassing recruiting, credentialing, scheduling, HR, and medical leadership.

• Conduct regular touchpoint calls, quarterly Executive Business Reviews, and annual onsite business review presentations.

• Supervise hospital contracts, including fee structures.

• Facilitate OBED setup, policy recommendations, compliance suggestions, and related initiatives.

• Collaborate with the Market Medical Director and/or Site Director to support clinical and hospital policies.

• Foster relationships with community physicians and resolve billing and invoice inquiries.

• Work alongside customer onboarding teams on new programs, projects, and strategic initiatives.

• Advocate for OBHG’s value proposition to hospital executives and key stakeholders.

• Identify opportunities to enhance hospital partner operations and business development initiatives.

• Create or review proposals for new business and expansion, including financial pro formas.

• Assess financial and operational impacts of program modifications and pricing.

• Lead negotiations for contract renewals.

• Develop solutions that address hospital needs and coordinate internal OBHG resources.

• Identify and promote business development and growth opportunities within the women’s healthcare sector.

• Collaborate with OBHG and partner-hospital marketing departments on press releases and marketing materials.

• Engage with community physicians and communicate program services effectively.

• Analyze healthcare delivery trends and report insights to operations and medical leadership.

• Participate in special projects, committees, task forces, and related organizations.

• Pursue new business opportunities in conjunction with Business Development and Sales teams.

• Represent the organization in external affairs and participate in safety initiatives.

⛳️ Requirements

• A bachelor’s degree in business administration, healthcare administration, or a related field, or equivalent experience.

• A master’s degree in business administration, healthcare administration, or related fields is strongly preferred.

• 3 to 5 years of progressively responsible leadership experience, including operational supervision, in the healthcare/medical services sector.

• Exceptional analytical and organizational abilities.

• Strong leadership and management competencies.

• Excellent written and verbal communication skills, including negotiation capabilities.

• Interpersonal skills to effectively interact with hospital and medical staff, patients, governmental and external agencies, and the general public in sensitive and complex situations.

• Ability to deliver effective presentations to both internal and external audiences.

• Problem-solving abilities to prioritize tasks and make decisions that benefit the company and patient care.

• Capacity to thrive in a fast-paced environment.

• Preferred experience in obstetrics and/or physician practice management.

• Proficient computer skills in Word, Excel, and PowerPoint.

• Preferred knowledge of medical terminology.

• Familiarity with relevant state and federal healthcare regulations.

• Ability to sit for extended periods.

• Moderate to extensive travel, both air and land, to client locations and corporate headquarters.

🏝️ Benefits

• Access to eligible incentive plans.

• Paid time off and holidays.

• Comprehensive medical, dental, and vision insurance.

• Health Savings Account with employer contribution or Flexible Spending Account options.

• Employer-paid Basic Life and AD&D Insurance.

• Employer-paid Short- and Long-Term Disability coverage.

• Optional Short Term Disability Buy-up plan.

• Paid Parental Leave.

• 401(k) Savings Plan with matching contributions.

• Legal Plan and Identity Theft Services.

• Mental health support and resources.

• Opportunities for professional development.

• Career advancement possibilities.

• Remote work option or a hybrid arrangement for residents in the Greenville, SC area.