Director of Operations

This is a fully remote position, open to applicants in Illinois, +2 more states.

📋 Description

• Assume complete P&L accountability for the region, encompassing labor, supplies, and expense oversight.

• Propel performance in alignment with the budget while maximizing benefits for patients and clients.

• Advocate for operational excellence, quality assurance, safety, and infection control across health centers.

• Lead the implementation of standardized systems and tools to evaluate performance through online audits and in-person assessments.

• Drive satisfaction targets for patients, clients, and team members.

• Resolve patient and team member issues through effective solutions and ongoing enhancements.

• Ensure collaboration among clinical and operational team members.

• Provide leadership in compliance with governmental, accreditation, regulatory, and corporate standards.

• Coordinate workflows and priorities within health centers.

• Recruit, develop, lead, train, coach, and manage clinical team members.

• Establish goals, expectations, accountability, and performance metrics for direct reports.

• Supervise center staffing and coverage to ensure patient access and provider support.

• Collaborate with onboarding teams for the initiation of new centers.

• Conduct annual performance evaluations for direct reports.

• Maintain timely and professional communication with team members and stakeholders.

• Address issues faced by the care team concerning health-center operations.

• Promote communication, engagement, accountability, and continuous learning through meetings, huddles, and one-on-one coaching.

• Enhance regional visit volume, engagement, and participation rates.

• Take part in education and enrollment initiatives to attract and engage new patient members.

• Optimize health-center schedules to improve practice efficiency and patient satisfaction.

⛳️ Requirements

• A minimum of 5–7 years of leadership experience with a track record of success in healthcare operations, multisite services, or a related field.

• Proven experience in developing and building effective teams.

• Demonstrated full P&L accountability for a substantial business unit or division.

• Expertise in constructing and leading high-performing teams across clinical, operational, and business domains.

• A strong commitment to patient-centered care and team member engagement.

• Exceptional skills in client interaction with the capability to cultivate and maintain executive-level partnerships.

• Strong financial insight, strategic thinking abilities, and sound business judgment.

• Proven capability to succeed in a matrixed, fast-paced, high-accountability setting.

• Experience in value-based healthcare, employer-sponsored healthcare, or population health management is preferred.

• Candidates must reside in Milwaukee, WI; Chicago, IL; or St. Louis, MO.

🏝️ Benefits

• Eligibility for annual incentives.

• A certified Great Place to Work® with an inclusive, high-trust culture.