Director of Operations

This is a fully remote position, open to applicants in North Dakota, +1 more state.

📋 Description

• Oversee the management of all operational units within the Company to ensure outstanding fiscal intermediary services for individuals utilizing self-direction.

• Uphold operational standards across the organization.

• Develop, implement, and communicate operational policies and procedures.

• Strategically plan, execute, and implement objectives that align with the Company’s overarching Strategic Plan.

• Coordinate activities across various operational units; assess plans and suggest modifications to senior management.

• Foster leadership and management skills in subordinates.

• Approve performance evaluations and salary adjustments.

• Create metrics to assess operational performance.

• Engage in the development of new services for newly acquired contracts.

• Contribute to continuous improvement initiatives and lead efforts in customer service, payroll, and process enhancements.

• Monitor workloads and appropriately reassign agencies and programs.

• Collaborate with directors and executives from different functional areas to enhance service delivery.

• Execute corrective actions in line with company policy, consulting with human resources and compliance when necessary.

• Identify and pursue opportunities for process improvement.

• Develop and sustain relationships with Agencies.

• Promote adherence to and uphold the mission and values of the company.

• Carry out additional duties as assigned.

⛳️ Requirements

• Bachelor’s Degree in business, human services, or a related field, or equivalent professional experience.

• Minimum of 5 years of pertinent experience.

• Strong knowledge in supervision, business management, and leadership.

• Exceptional written and verbal communication skills.

• Extensive experience managing complex projects with critical thinking and problem-solving abilities.

• Outstanding organizational and administrative skills, with a proven ability to meet deadlines through effective planning and organization.

• Capability to manage work pressure with effective time management skills.

• Proficient in building positive relationships and communicating with individuals from diverse backgrounds and abilities.

• Experience in initiating and maintaining a highly effective team.

• Competent in Microsoft Office applications and Internet usage.

• Familiarity with administrative procedures.

• Proficient in MS Excel.

• Strong planning and organizational skills.

• Bachelor’s degree or higher in General Business or a related field.

🏝️ Benefits

• Work performed from a home office.

• Travel may be required.