Director of Operations

This is a fully remote position, open to applicants in United States.

📋 Description

• Develop, oversee, and continually enhance the operating system of Client Accelerators.

• Drive the organization towards achieving $20M in annual recurring revenue and $5M in EBITDA, while minimizing the CEO's involvement in daily operations.

• Collaborate closely with the CEO to convert vision and strategic priorities into actionable goals, operational systems, departmental accountability, and consistent execution.

• Manage the operational health and performance of Client Success, Creative Production, Revenue Operations, and Finance departments.

• Create systems, scorecards, leadership rhythms, and accountability frameworks for department heads.

• Ensure precise financial forecasting, operational transparency, efficient resource management, robust people systems, and proactive risk management.

• Track net operating income, margin performance, client retention, employee performance, recruitment, automation, and organizational structure.

• Guarantee profitable business expansion without compromising client outcomes or team effectiveness.

• Provide daily insights into departmental performance, financial trajectory, and operational risks.

• Take full responsibility for the company’s operational infrastructure and proactively enhance it.

⛳️ Requirements

• Proven track record in building and scaling operational systems within a growing organization.

• Strong financial expertise, including knowledge of net operating income, profitability, forecasting, operating leverage, and expense control.

• Demonstrated capability to lead department managers and hold senior team members accountable.

• Ability to convert strategic organizational goals into quantifiable operational plans and KPIs.

• Experience in deploying dashboards, reporting systems, and performance management processes across the company.

• Comprehensive understanding of recruitment, onboarding, performance management, and organizational design.

• Proven experience managing complex, cross-functional projects and implementing organizational changes.

• Skill in identifying operational inefficiencies and independently devising practical solutions.

• Exceptional analytical and problem-solving abilities.

• Strong communication skills with the capability to collaborate directly with the CEO and senior leadership.

• Capacity to handle competing priorities in a rapidly growing organization.

• Comfort in making decisions with incomplete information while maintaining accountability for outcomes.

• Ability to constructively challenge the CEO or department leaders when necessary.

• Excellent organizational skills, meticulous attention to detail, and strong follow-through.

• A proactive, ownership-oriented mindset centered on achieving measurable business results.

🏝️ Benefits

• Competitive compensation package featuring a performance-based bonus structure.

• $140,000 annual base salary, with a total annual compensation of approximately $170,000 at plan.

• Bonus opportunities tied to growth in operational performance and company net-profit.

• Unlimited paid time off (PTO).

• Comprehensive healthcare benefits.

• Access to top-notch training resources and professional development opportunities.

• Significant opportunities for leadership and career advancement.

• Direct collaboration with the CEO on major operational enhancements across the organization.

• Work alongside high-performing leaders in Operations, Sales, Creative, and Media Buying.

• Participation in company leadership events and industry conferences.