Director of Operations

This is a fully remote position, open to applicants in United States.

📋 Description

• Lead essential functions and teams within Operations for both the urgent care and expansion business lines.

• Take ownership of key aspects of the P&L while guaranteeing an outstanding care experience for members.

• Advocate for responsible AI utilization, explore automation opportunities, and enhance processes across workflows.

• Build, test, initiate, and continually refine AI-driven workflows.

• Define and prioritize improvement initiatives to maximize ROI.

• Develop and propose tools to boost team efficiency.

• Manage supply and demand models for all business lines.

• Collaborate with data science to enhance forecasting algorithms.

• Formulate and oversee long-term capacity planning strategies and models.

• Continuously optimize clinician staffing processes and pinpoint automation opportunities.

• Create automated reporting and monitoring systems for clinician licenses and credentials.

• Assist in managing third-party licensing and credentialing vendors.

• Anticipate licensing and credentialing requirements while addressing payer credentialing delays.

• Enhance medical kit delivery timelines, inventory management, supply and demand forecasting, and cost savings while upholding device quality.

• Implement customer support automation while maintaining a personalized service experience.

• Collaborate with product and engineering teams on roadmap initiatives.

• Forge relationships across clinical, growth, product, and leadership teams.

• Lead cross-functional special projects and contribute to strategic planning efforts.

• Transform data and project updates into actionable insights and recommendations for leadership.

• Mentor and manage functional owners, including managers and individual contributors.

• Report directly to the Vice President of Operations.

⛳️ Requirements

• 5 to 7 years of experience in healthcare operations.

• Highly focused on processes and detail-oriented.

• Proven ability to solve complex operational challenges effectively.

• Genuine enthusiasm for automation, tooling, and AI.

• A history of surpassing financial and operational objectives.

• Strong quantitative skills combined with the ability to analyze data alongside qualitative insights.

• Capable of navigating ambiguity, making decisive choices, and thriving in a high-growth setting.

• Excellent written and verbal communication skills; ability to build trust and achieve consensus across clinical, growth, product, and leadership teams.

• Experience with margin, cost, or P&L ownership is preferred.

• Familiarity with telehealth staffing processes, software, and reporting tools is preferred.

• Understanding of clinician licensing, Medicaid enrollment, and payer credentialing processes is preferred.

• Experience managing an international supply chain from sourcing and packaging to 3PL fulfillment and last-mile deliveries is preferred.

• People management experience with the ability to coach and develop direct reports is preferred.

• Must be authorized to work in the United States.

🏝️ Benefits

• Bonus target in 2027.

• Equity opportunities.

• An equal opportunity employer that values diversity.