Director of Operations

This is a fully remote position, open to applicants in United States.

📋 Description

• Establish robust local partnerships with physician leaders.

• Oversee the governance and operations of 6–15 Ambulatory Surgery Centers across multiple sites and markets.

• Enhance center operations to facilitate growth with revenues ranging from approximately $50M to $100M.

• Develop leadership pipelines and formulate regional growth strategies.

• Manage ASC profit and loss in collaboration with Center Administrators and physician partners.

• Implement center strategies with support from the Vice President of Operations.

• Identify opportunities for service-line and organic growth.

• Execute corporate initiatives at designated ASCs.

• Work together with marketing, business development, physician recruiting, practice recruiting, communications, and other Directors of Operations to boost volume growth.

• Formulate facility partnership strategies alongside the VP and SVP.

• Lead business development and strategic planning initiatives, gain ASC and board approval, and execute the proposed strategies.

• Increase case volume, lower expenses, and enhance patient experience and outcomes.

• Manage relationships with health system partners and provider equity groups.

• Prepare for and lead ASC board meetings while potentially serving on joint-venture boards or as board chair.

• Oversee ASC initiatives and daily operations.

• Mentor and train Center Administrators, coordinating onboarding and learning and development programs.

• Collaborate with Clinical and Revenue Cycle Management teams to enhance performance and revenue-cycle KPIs.

• Cultivate relationships with ASCs and physicians, conducting quarterly on-site visits as business needs dictate.

• Develop Center Administrators in business-office functions, including clinical and revenue cycle operations.

• Create staffing models, monitor FTE utilization, and propose cost-effective labor practices.

• Provide support for ASC administrative functions such as payroll and payables.

• Collaborate with corporate functional experts on IT, HIPAA, audits, HR, training, policies, quality, revenue cycle, and procurement.

• Identify and promote best practices.

• Address legal issues in partnership with the VP of Operations and legal department.

• Develop and implement ASC-level action plans by identifying opportunities and eliminating barriers.

• Support physician recruitment and retention for business and market development.

• Communicate corporate initiatives and formulate timely implementation plans with partners.

• Engage AMSURG resources and maintain ownership until satisfactory resolution.

• Collaborate with the VP on governance and fiduciary responsibilities.

• Schedule and lead quarterly board meetings, capture minutes, and follow up on action items.

• Oversee quality, operational efficiency, staffing, policies, risk management, regulatory compliance, patient experience, IT/security, and risk mitigation.

• Manage and report on ASC financial performance.

• Develop center budgets and supervise the distribution process with VP support.

• Assist in annual capital requests to drive growth and manage aging equipment.

• Meet volume and EBITDA targets.

• Create budgets and forecast P&L in collaboration with facility stakeholders and VPs.

• Oversee Revenue Cycle Management to meet accounts receivable benchmarks and maintain efficient cash flow.

• Report directly to the Vice President of Operations.

⛳️ Requirements

• Bachelor’s degree in healthcare administration or a related field, and/or a relevant combination of education and work experience.

• At least 5–7 years of experience in healthcare management.

• Preferred experience managing a minimum of $40 million in revenue.

• Experience in contract negotiations and managed care models within a complex organization is preferred.

• Experience in a multi-state healthcare system is preferred.

• Minimum of 3 years’ experience managing healthcare operations staff.

• Knowledge of operations in an outpatient or physician specialty service line is preferred.

• Clinical and/or Revenue Cycle Management experience is preferred.

• Willingness to travel up to 60% of the time, with an average travel commitment of 40–60%.

• Strong customer service, interpersonal, leadership, management, organizational, verbal, and written communication skills.

• Understanding of healthcare trends and their relation to Ambulatory Care.

• Ability to manage multiple projects under tight deadlines while paying attention to detail.

• Comfort in delivering presentations to senior management, boards, community groups, physicians, and staff.

• Capability to work independently without direct supervision.

• Ability to integrate and harmonize diverse functions.

• Strong ability to understand, influence, and collaborate with others.

• Excellent judgment and decision-making skills.

• Ability to resolve problems swiftly and effectively.

• Capability to sit or stand for extended periods, operate a computer and office equipment, and communicate clearly in person and/or over the phone.

• Occasional walking, bending, reaching, and lifting may be required.

🏝️ Benefits

• Full-time remote work arrangement.

• Travel reimbursement or employer-covered travel implied by required business travel (specific benefit not stated).

• Reasonable accommodations for individuals with disabilities.