Director of Operations

This is a fully remote position, open to applicants in United States.

📋 Description

• Forge robust local collaborations with physician leaders.

• Supervise the governance and operations of Ambulatory Surgery Centers (ASCs).

• Enhance center operations to facilitate growth in a multisite, multimarket setting.

• Oversee revenues ranging from approximately $50M to $100M and manage typically 6-15 ASCs.

• Cultivate leadership pipelines and formulate regional growth strategies.

• Collaborate with Center Administrators and physician partners to manage ASC P&L.

• Implement center strategies with the assistance of the VP of Operations.

• Identify opportunities for service-line and organic growth.

• Execute corporate initiatives at designated ASCs.

• Partner with marketing, Business Development, Physician Recruiting, Practice Recruiting, Communications, and other DOOs to stimulate volume growth.

• Devise strategies to increase case volume, minimize expenses, and enhance patient experience and outcomes.

• Manage relationships with health system partners and provider equity groups.

• Prepare for and lead ASC board meetings; may serve on ASC joint-venture boards or as board Chairman.

• Direct ASC initiatives and daily operations.

• Mentor and train Center Administrators while coordinating onboarding and learning and development programs.

• Collaborate with Clinical and Revenue Cycle Management teams to boost performance and revenue-cycle KPIs.

• Establish connections with ASCs and physicians, conducting quarterly on-site visits as business needs dictate.

• Formulate staffing models and oversee FTE utilization.

• Provide support for ASC administrative tasks, including payroll and payables.

• Collaborate with corporate functions on IT, HIPAA, audits, human resources, training, policies, quality, revenue cycle, and procurement.

• Identify best practices and inspire the adoption of new opportunities.

• Address legal issues alongside the VP of Operations and legal department.

• Develop and implement ASC-level action plans.

• Assist with physician recruitment and retention for business and market development.

• Utilize AMSURG resources effectively and maintain ownership of situations until resolved.

• Schedule and conduct quarterly board meeting agendas, document minutes, and follow up on action items.

• Ensure quality, operational efficiency, staffing, policies, risk management, regulatory compliance, patient experience, information technology, security, and financial management oversight.

• Manage and report on ASC financial performance, including budgets, forecasts, capital requests, volume targets, and EBITDA targets.

• Oversee Revenue Cycle Management to guarantee accounts-receivable benchmarks and efficient cash flow.

⛳️ Requirements

• Bachelor’s degree in healthcare administration or a related field, and/or a combination of education and work experience equivalent.

• At least five to seven (5-7) years of experience in healthcare management.

• Preferred experience managing revenue of at least $40 million.

• Background in contract negotiations and managed care models within a complex organization is preferred.

• Multi-state healthcare system experience is an advantage.

• Minimum of three (3) years’ experience managing healthcare operations staff.

• Knowledge of operations in outpatient or physician specialty service lines is preferred.

• Clinical and/or Revenue Cycle Management experience is advantageous.

• Willingness to travel up to 60% of the time, with an average travel commitment of 40-60%.

• Strong customer service, interpersonal, leadership, management, organizational, verbal and written communication, judgment, and decision-making skills.

• Understanding of healthcare trends and their impact on Ambulatory Care.

• Ability to manage multiple projects under tight deadlines with great attention to detail.

• Capable of delivering presentations to senior management, boards, community groups, physicians, and staff.

• Self-motivated and able to work independently without direct supervision.

• Ability to integrate and harmonize diverse functions.

• Proficient in understanding, influencing, and collaborating with others.

• Capacity to resolve problems swiftly and effectively.

• Must be able to sit or stand for extended periods, operate a computer and other office equipment, and communicate clearly in person and/or over the phone.

• Requires occasional walking, bending, reaching, and lifting.

🏝️ Benefits

• Full-time employment.

• Remote work arrangement.

• Travel reimbursement is not explicitly stated.

• Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.