Director of Operational Excellence

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the liaison among Production, Product, Technology, Quality, Data, and Leadership.

• Spearhead the strategy for operational excellence and frameworks for continuous improvement in claims processing.

• Discover opportunities to enhance productivity, quality, cost, speed, and scalability.

• Create prioritized improvement portfolios, business cases, ROI expectations, and executive progress reports.

• Map, analyze, standardize, document, and refine the end-to-end automotive warranty claims processes.

• Collaborate with Production to identify root causes, design and test enhancements, implement standards, measure outcomes, and ensure sustainable improvements are transitioned into Production ownership.

• Lead initiatives utilizing Lean, Six Sigma, Kaizen, and other structured improvement methodologies.

• Oversee cross-functional improvement and transformation projects.

• Identify automation possibilities involving RPA, AI, machine learning, APIs, workflow automation, and other related technologies.

• Collaborate with Product and Technology on operational requirements, future-state workflows, product roadmap planning, and technology validation.

• Develop operational analytics, benchmarks, dashboards, and process-mining techniques.

• Design scalable operating models and workflows to accommodate rapid growth and new customers/OEMs.

• Manage change-management plans, pilots, adoption metrics, and post-implementation evaluations.

⛳️ Requirements

• 7–10+ years of experience in Operational Excellence, Process Improvement, Business Transformation, Operations Strategy, Consulting, or related disciplines.

• Proven experience leading large-scale process improvement projects.

• Strong knowledge of Lean, Six Sigma, process mapping, root-cause analysis, and continuous improvement methodologies.

• Experience collaborating with technology and product teams.

• Excellent analytical and financial business-case skills.

• Demonstrated ability to influence cross-functional teams without direct authority.

• Experience in translating data into actionable operational recommendations.

• Strong project management and change-management skills.

• Preferred experience in automotive warranty claims, dealership fixed operations, automotive BPO, OEM warranty processes, DMS workflows, warranty administration, multi-OEM environments, or automotive SaaS/technology-enabled services.

• Candidates progressing in the selection process must complete the Culture Index survey for further consideration.

🏝️ Benefits

• 100% Covered Medical

• Unlimited/Flexible PTO Policy

• Stock Options

• 401k with Employer Contribution

• Remote Work Flexibility

• 10 Paid Holidays Per Year

• Performance-based bonus opportunities

• Flexible, humble, and kind company culture

• Supportive teams

• Hands-on work with cutting-edge AI/ML technology