Director of Off-Premise

This is a fully remote position, open to applicants in California.

📋 Description

• Take full ownership of Pacific Catch's delivery, takeout, and catering operations from start to finish

• Drive sales growth across third-party delivery, B2B, and catering avenues

• Safeguard profit margins through strategic partner agreements and pricing

• Ensure order accuracy, timeliness, and freshness

• Collaborate with Operations, Marketing, Culinary, Finance, and restaurant General Managers

• Increase revenue from third-party delivery by onboarding new partners and locations while enhancing order frequency

• Negotiate and oversee commission rates, fees, and partner-funded marketing promotions

• Research, assess, and initiate partnerships with new delivery and B2B providers

• Develop and manage marketing strategies for third-party delivery, encompassing listings, photography, ratings, promotions, and sponsored placements

• Oversee indirect catering via ezCater while optimizing menus, rankings, and reviews

• Establish direct catering opportunities through B2B sales and corporate account development

• Collaborate with General Managers on local store marketing strategies

• Select and implement technology solutions for direct catering orders

• Provide guidance on catering pricing strategies and contribute to culinary/product planning

• Set and uphold standards for order accuracy, timely production, and handoffs

• Maintain packaging standards to ensure food quality, temperature, and brand presentation

• Keep menus and the Otter platform updated across all channels and address operational challenges

• Train and assist General Managers and restaurant teams in off-premise processes

• Lead revenue recovery efforts for errors, disputes, and chargebacks

• Report sales growth metrics by partner, channel, and location

• Analyze marketing effectiveness and return on promotional investments

• Monitor revenue recovery outcomes and trends

• Publish operational KPIs and initiate actions in collaboration with Operations

⛳️ Requirements

• Over 7 years of experience in restaurant operations or growth-oriented positions

• More than 3 years of experience leading off-premise, delivery, or catering functions for a multi-unit brand

• Practical expertise with DoorDash, Uber Eats, Grubhub, ezCater, and aggregation tools like Otter

• Demonstrated success in negotiating partner contracts and developing profitable, scalable revenue streams

• Strong analytical abilities; proficient with P&L statements, POS data, and Excel/BI dashboards

• Experience in B2B or catering sales; capable of building a sales pipeline and securing corporate accounts

• Credible with General Managers and kitchen staff; effective communicator who can train and influence without direct authority

• A passion for high-quality, fresh food and enhancing guest experiences

• Willingness to travel regularly to restaurant locations

• Capability to sit, stand, and walk for various durations throughout the workday

• Proficiency in using a computer, keyboard, mouse, telephone, and other standard office equipment

• Ability to reach, bend, stoop, and frequently lift up to 25 pounds

• Ability to navigate through restaurant locations, including kitchens, dining areas, service areas, and other operational spaces as necessary

🏝️ Benefits

• Bonus opportunity

• Option for remote work

• Regular travel to restaurant locations in Southern California and Northern California