Director of Membership

This is a fully remote position, open to applicants in Maryland.

📋 Description

• Manage IAAI’s membership recruitment and retention initiatives, guided by the Membership Committee Chair, Executive Director, and Chief of Staff.

• Identify enhancements and upgrades for the member database to improve accuracy, reporting capabilities, and overall user experience.

• Supervise the membership application process and oversee coordinators handling application processing.

• Generate monthly dues billing, reminder notices, and special-case invoices through the AMS system.

• Retrieve new open invoice reports prior to the monthly invoice removal.

• Oversee the FireArson.com website and collaborate with the external webmaster.

• Assist in fostering chapter relations related to membership.

• Prepare and distribute monthly Enhanced Chapter Reports.

• Generate monthly membership and vetting reports for membership leadership.

• Rectify accounts that have not been updated correctly and create reports to identify affected members.

• Monitor monthly membership statistics and retention rates.

• Terminate memberships for non-payment.

• Prepare monthly membership card reports.

• Update invoices as requested by individuals or organizations.

• Create membership reports for mid-year and annual meetings.

• Develop and maintain staff Standard Operating Procedures (SOPs) for member-related functions and dues invoice management.

• Troubleshoot issues within the MemberSuite database and work towards effective database solutions.

• Serve as a backup to coordinators by responding to member phone calls and emails.

• Participate in cross-training on SOPs and technology platforms.

• Assist the Director of Certifications with functions related to the International Training Conference (ITC).

• Support the Chief of Staff with board-related functions, meetings, committee activities, and gatherings.

⛳️ Requirements

• A minimum of 3 years’ experience in association management.

• Bachelor’s degree preferred.

• Capability to manage multiple projects simultaneously and advance them in a deadline-driven environment.

• Strong organizational skills and attention to detail.

• Proficiency in managing a high volume of emails with prompt responses.

• Ability to thrive in a fast-paced, team-oriented environment.

• Proficient in Microsoft Office Suite, including Outlook, Word, and Excel.

• Experience with MemberSuite AMS is a plus.

• Excellent customer service orientation.

• Positive, team-oriented mindset.

• Capacity to lift up to 25 lbs., as required.

• Willingness to travel for the annual International Training Conference (ITC).

• Ability to predominantly work in a telecommuting setup.

• A cover letter is required along with the application.

🏝️ Benefits

• Comprehensive medical, dental, vision, and more.

• 401(k) plan with matching contributions.

• Generous paid time off policy.

• Flexible and hybrid work schedules available.

• Opportunities for learning and professional growth.

• Attendance at the annual International Training Conference (ITC).