Director of Global Account Management

This is a fully remote position, open to applicants in India.

📋 Description

• Lead, scale, and motivate a global team comprising over 20 account managers and 3 team managers.

• Oversee account management leaders and promote account expansion, cross-sell opportunities, and customer growth across the Americas, EMEA, APAC, and India.

• Engage with JumpCloud’s product offerings and the cybersecurity ecosystem.

• Assist account managers in translating intricate platform functionalities into business value for CIOs, CISOs, and IT Directors.

• Take ownership of global Net Revenue Retention and expansion objectives.

• Propel upselling, cross-selling, and platform adoption strategies within the current customer base.

• Establish best practices, programs, standards, and processes for account planning, ABM, pricing, QBR, and other account management tasks.

• Collaborate with Product Marketing, Product Management, Alliances, and Professional Services to relay customer feedback, influence product roadmaps, and ensure a premium customer experience.

• Interact directly with customers at all organizational levels to enhance the Account Management function.

• Lead strategic initiatives in partnership with Sales, Professional Services, and Product Marketing.

• Work alongside Marketing to guarantee a cohesive brand experience.

• Report directly to the SVP of Global Customer Success and work closely with executive leadership.

⛳️ Requirements

• Over 8 years of experience in leading and managing teams of account managers.

• Proven track record of fostering proactive expansion within existing accounts, boosting ARR, securing upsells, and retaining key clients.

• More than 3 years of experience selling a SaaS platform for a rapidly growing US-based company to customers across various geographies, including enterprise clients in the US.

• Familiarity with technically complex software platforms and selling to technical clients.

• Strong capability to inspire team members at all levels.

• Proficient in listening, articulating positions, advocating for customers, respectfully challenging assumptions, and giving and receiving feedback gracefully.

• Creative problem-solving skills to identify challenges and viable solutions.

• Result-oriented with the ability to create collaborative strategies to achieve desired outcomes.

• Excellent communication, collaboration, facilitation, and presentation abilities across all organizational levels and with customers.

• Must be residing in and authorized to work in India.

• Fluency in spoken and written English is required.

• Bonus: Direct experience in leading sales operations or deal desk team members.

• Bonus: Relevant experience with directory services, LDAP, RADIUS, SAML, MultiFactor Authentication, MDM, or other similarly complex technologies.

🏝️ Benefits

• Opportunity for remote work within India.

• A culture that supports coaching and continuous growth.

• Chance to share knowledge and develop expertise.

• Collaboration with global teams and executive leadership.

• Commitment to equal opportunity employment.