Director of Delivery

This is a fully remote position, open to applicants in Maryland.

📋 Description

• Take ownership of the vision, priorities, standards, and improvement roadmap for the Delivery team.

• Lead the intake process, prioritization, and conduct weekly delivery reviews.

• Ensure visibility of work, commitments, risks, ownership, handoffs, and completion criteria.

• Personally oversee client creative projects from initial brief through production, delivery, and project closure.

• Develop and maintain schedules and job records using Scoro.

• Facilitate kickoffs, status meetings, creative reviews, and discussions for client delivery.

• Coordinate feedback, revisions, approvals, production handoffs, specifications, version control, quality checks, and final asset delivery.

• Plan resources, roles, timing, budgets, and handoffs involving talent, shared resources, and specialists.

• Anticipate capacity and suggest reprioritization, timing adjustments, reassignment, or freelance assistance.

• Oversee contractor deliverables, budgets, and engagement timelines.

• Collaborate on estimates, statements of work, budgets, and staffing assumptions.

• Monitor hours, external costs, remaining effort, scope modifications, project financial status, and billing inputs.

• Design and implement intuitive, repeatable workflows, tools, templates, and terminology.

• Maintain reporting and change control within Scoro and associated tools.

• Execute approved automation and AI solutions while safeguarding confidential information and preserving human judgment.

• Lead and develop the Delivery team, manage direct reports, and mentor delivery managers and project owners.

⛳️ Requirements

• 10+ years of experience in agency creative project management or delivery, or equivalent demonstrated experience.

• Recent, direct responsibility for managing multiple concurrent creative projects, including creating schedules, overseeing review rounds and approvals, and coordinating production and delivery.

• Proven experience managing projects that span integrated production, media, strategy, and creative.

• Experience working with vendors, production houses, and contractors.

• Demonstrated ability to set direction, develop talent, and lead teams in adopting changes, including streamlined workflows and beneficial automation.

• Strong skills in scoping, estimating, resource planning, and analysis.

• Confident in client and leadership communication, with sound judgment amidst competing priorities.

• Daily hands-on experience with project and resource management tools; familiarity with Scoro is a plus.

• Adaptable and collaborative approach that balances accountability with empathy.

• A relevant degree or equivalent practical experience is advantageous.

• PMP, Agile, or similar training is a plus but not mandatory.

• Must be able to work in Central or Eastern time zones; candidates from the West Coast will not be considered.

• Willingness to work extended hours and occasional weekends.

🏝️ Benefits

• Hybrid work flexibility.

• Company-sponsored health, life, short-term disability, and long-term disability insurance.

• Employee-funded dental and vision plans.

• 401(k) plan with immediate employer matching.

• Inclusive, world-class family leave policy.

• Generous paid time off (PTO), including Annual Leave, Sick Leave, Paid Holidays, Personal Time, and Karma Days.

• Summer Fridays — early closure at 2 PM every Friday from Memorial Day to Labor Day.

• Optional commuter benefits.

• Pet insurance available.