Director of Data Center Operations

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee daily operational performance across Giga's active data center facilities, focusing on uptime, maintenance execution, and incident management.

• Establish and uphold operational standards across all facilities, including staffing frameworks, maintenance schedules, escalation protocols, and performance metrics.

• Supervise facility operations teams and site leaders across various locations.

• Manage relationships with vendors and service providers, ensuring contract compliance and adherence to SLAs.

• Spearhead root cause analysis and resolution for operational incidents, updating standards to prevent future occurrences.

• Take ownership of the operations budget across the portfolio, making decisions on resource allocation and staffing trade-offs.

• Communicate operational health, risks, and performance metrics to executive leadership.

• Collaborate with commissioning and construction teams to ensure effective transition from newly commissioned facilities to steady-state operations.

• Promote continuous improvement in operational procedures as the portfolio expands.

⛳️ Requirements

• 10+ years of experience in facility or data center operations, including over 5 years in managing operations teams across multiple sites.

• Proven experience in maintaining uptime, overseeing maintenance, and managing staffing for mission-critical or large-scale industrial facilities.

• History of building or scaling an operations function, standard, or team within a growing portfolio.

• Comprehensive knowledge of MEP and electrical systems pertinent to facility operations (including generators, UPS, switchgear, cooling infrastructure, and BMS/controls).

• Experience in managing operations budgets and vendor/service contracts across multiple simultaneous locations.

• Strong track record of presenting to and advising executive-level stakeholders on operational risks and performance metrics.

🏝️ Benefits

• Subsidized health, dental, and vision insurance.

• Equity (options) in a rapidly growing startup.

• 401(k) plan with a 4% employer match.

• Unlimited paid time off (PTO).

• Parental leave.

• Healthcare and Dependent Care Flexible Spending Accounts (FSA) or Health Savings Account (HSA).

• Commuter benefits, where applicable.

• Opportunities for in-person collaboration during periodic team and company on-sites.