Director of Customer Success

This is a fully remote position, open to applicants in Texas.

📋 Description

• Lead and expand the Enterprise Customer Success department in a rapidly growing SaaS landscape.

• Take ownership of the execution of intricate enterprise onboarding and implementation initiatives, ensuring timely and high-quality launches.

• Cultivate and sustain trusted relationships with senior stakeholders and executives within customer organizations.

• Promote operational rigor and execution through well-defined plans, milestones, risk management, and accountability.

• Develop and implement best practices, playbooks, and success frameworks tailored for enterprise clients.

• Mentor, coach, and nurture Customer Success Managers (CSMs), aiding their growth as trusted advisors and leaders in execution.

• Collaborate closely with Sales, Product, and Support teams to guarantee a seamless customer journey.

• Provide executive-level insights into customer health, risks, escalations, and outcomes.

• Actively contribute to retention, renewals, and growth initiatives for enterprise accounts.

⛳️ Requirements

• Minimum of 4 years experience leading and mentoring Customer Success or implementation teams.

• At least 8 years of experience in Customer Success, Professional Services, Solutions Consulting, or Enterprise Implementations within B2B SaaS.

• Demonstrated success in delivering complex enterprise onboarding projects.

• Strong technical knowledge of SaaS platforms, integrations, APIs, data flows, and enterprise systems.

• Experience in revenue, billing, or sales processes.

• Ability to work comfortably at both strategic and hands-on technical levels.

• Executive presence and confidence when engaging with C-suite stakeholders.

• Focused on execution, pragmatic, and willing to engage directly in tasks.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Comprehensive health and wellness benefits.

• Opportunities for professional development and growth.

• Flexible work arrangements and a supportive company culture.