Director of Customer Onboarding

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee the comprehensive onboarding and implementation process for Obtelecare telehealth Maternal-Fetal Medicine initiatives.

• Establish and nurture trusted relationships with executive, clinical, operational, and physician stakeholders.

• Develop and manage implementation plans, timelines, milestones, risk mitigation strategies, and activities to ensure go-live readiness.

• Facilitate the deployment of telehealth technology, integration of clinical workflows, provider scheduling, credentialing, privileging, and operational readiness.

• Transform existing maternal care workflows into effective future-state virtual MFM service models.

• Conduct recurring implementation meetings and provide executive-level updates to both internal and external stakeholders.

• Monitor onboarding metrics, implementation performance, and customer satisfaction to enhance efficiency, scalability, and outcomes.

• Guarantee a seamless transition from implementation to ongoing client success and operational support following go-live.

⛳️ Requirements

• Bachelor’s degree in Business, Healthcare Administration, or a related discipline.

• Minimum of 3 years of experience in managing complex customer onboarding, healthcare implementation, or similar healthcare or medical services projects.

• Demonstrated project leadership, strategic thinking, stakeholder management, negotiation, process improvement, and risk management skills.

• Exceptional written, verbal, and presentation abilities.

• Capability to communicate effectively with hospital staff, medical professionals, executives, patients, government officials, and community members.

• Ability to excel in a fast-paced, cross-functional setting while successfully functioning as an individual contributor.

• Preferred experience in Maternal-Fetal Medicine, women’s health, obstetrics, neonatal, perinatal, or broader maternal healthcare sectors.

• Experience in physician practice management or obstetrical services is preferred.

• Familiarity with medical terminology and relevant state and federal healthcare regulations.

• Strong proficiency in Microsoft Word, Excel, and PowerPoint.

🏝️ Benefits

• 15% annual bonus.

• A mission-driven organization with a fantastic company culture.

• Paid time off and holidays.

• Medical, dental, and vision insurance.

• Health Savings Account with employer contributions.

• Flexible Spending Account options.

• Employer-paid Basic Life and AD&D Insurance.

• Employer-paid Short- and Long-Term Disability.

• Optional Short Term Disability Buy-up plan.

• Paid Parental Leave.

• 401(k) Savings Plan with matching contributions.

• Legal Plan and Identity Theft Services.

• Mental health support and resources.