Director of Casino Operations – Strategy

This is a fully remote position, open to applicants in Nevada.

📋 Description

• Assist casino operators in implementing data-driven management strategies for table game mix, spreads, labor allocation, and pricing on the gaming floor.

• Enhance clients' profitability and operational efficiency through effective table games yield management.

• Educate clients on the principles of table games revenue management and the effects of daily decisions on the gaming floor.

• Build strong relationships with key software stakeholders to understand their requirements.

• Relay product insights to the development team.

• Work collaboratively with product management and development teams to devise solutions for customer challenges.

• Provide input that influences the product development roadmap and optimizes existing features.

• Mentor junior analysts, engineers, and other team members.

• Contribute to the design, maintenance, and delivery of educational programs focused on table games yield management.

• Assist in creating case studies and articles in collaboration with the business team.

• Support business development initiatives and client presentations.

• Advocate for data-driven yield management and promote Tangam's software through personal networks, LinkedIn, and industry events.

• Strengthen Tangam's reputation as a trusted partner and leader in table games analytics and data-driven decision-making.

• Enhance knowledge in analytics, operations optimization, and data visualization.

• Share expertise with the Product Management team.

⛳️ Requirements

• Experience in table games operations.

• Over 5 years of experience in table games operations in a Director or Senior Shift Manager capacity.

• Comprehensive understanding of table games metrics, standard operating procedures, and optimization activities, including budgeting, analyzing win/drop/hold/open hours, labor allocation, game-mix analysis, and daily gaming floor operational decisions.

• Experience with a medium to large table games operation (80+ table games).

• Excellent written, verbal communication, and presentation skills.

• Experience in preparing reports and presenting to senior management.

• Comfortable with analytical tasks and presentations.

• Proficient in Excel and Microsoft Office Suite.

• Familiarity with business intelligence tools such as Tableau, SAS, and Cognos is a plus.

• A degree in Business, Finance, or a related field is advantageous.

• Willingness and ability to travel to client sites for around 25% of working time.

• Must possess no criminal record.

• Must be eligible for gaming industry licensure.

🏝️ Benefits

• Fully remote work arrangement.

• Inclusive work environment that embraces diversity.

• Accessibility support and accommodations provided during the recruitment process.