Director of Benefits Administration

This is a fully remote position, open to applicants in Florida.

📋 Description

• Lead, mentor, and develop a team of professionals in benefits administration, including coordinators, specialists, and team leaders.

• Set performance expectations and promote accountability, collaboration, and ongoing improvement.

• Collaborate in recruitment, onboarding, coaching, and professional development initiatives.

• Oversee the administration of eligibility and related benefits processes.

• Ensure the accuracy and integrity of eligibility data across administration systems and platforms.

• Guarantee timely processing of eligibility transactions while adhering to service-level commitments and quality standards.

• Create, maintain, and enhance operational procedures for consistency, efficiency, and readiness for audits.

• Act as the primary escalation point for complex eligibility and administration challenges.

• Work alongside Account Management, Enrollment Operations, and Billing teams to address client and carrier issues.

• Assist in planning and executing open enrollment activities.

• Collaborate with leadership to identify operational risks, staffing requirements, and service enhancements.

• Manage special client projects, including acquisitions, dependent audits, billing reconciliations, FMLA audits, and enrollment audits within client HRIS systems.

• Identify opportunities for workflow improvements, minimize manual processes, enhance accuracy, and improve the client experience.

• Support internal quality reviews and client audits.

• Provide leadership reporting on key performance indicators, service levels, operational trends, and team capacity.

⛳️ Requirements

• Bachelor's degree in Business Administration, Human Resources, or a related discipline, or an equivalent combination of education and experience.

• Over 5 years of experience in employee benefits administration, eligibility administration, benefits operations, or third-party administration (TPA).

• At least 2 years of experience in leading, supervising, or managing a team.

• Strong understanding of benefits administration platforms, eligibility processes, and carrier requirements.

• Knowledge of ERISA, HIPAA, COBRA, and relevant benefits regulations.

• Proven ability to manage multiple priorities, projects, and client needs in a dynamic environment.

• Excellent communication, relationship-building, and problem-solving capabilities.

• Experience in a benefits brokerage, TPA, benefits outsourcing, or consulting setting.

• Familiarity with voluntary benefits products, including life, disability, accident, and critical illness plans.

• Experience in leading process improvement initiatives, systems implementations, or operational transformation projects.

• Experience serving employer groups, public-sector organizations, or large client populations.

🏝️ Benefits

• Competitive compensation.

• Medical, Dental, and Vision coverage.

• FSA/HSA & Life Insurance options.

• 401(k) plan with company contributions.

• Generous PTO policy including vacation, sick leave, and company holidays.

• Wellness program and employee support resources.