Director of Account Management

This is a fully remote position, open to applicants in North Carolina.

📋 Description

• Formulate and implement a comprehensive account management strategy aimed at fostering client growth, retention, and achieving long-term business goals.

• Cultivate strategic relationships with clients, ensuring outstanding service, engagement, and loyalty across key accounts.

• Lead account planning and execution, which encompasses business plans, resource allocation, and cross-functional coordination.

• Supervise Account Management Support, including client service, CRM reporting, operational assistance, and special initiatives.

• Participate as a member of the executive leadership team, contributing to business reviews, organizational reporting, and strategic project discussions.

• Mentor and develop Regional Account Managers and Client Success Managers.

• Enhance strategic client relationships through executive engagement, monthly client calls, and visits to key accounts.

• Spearhead account growth and planning efforts, including S&OP activities, account strategy formulation, business expansion, and resource prioritization.

• Act as the executive sponsor for client accounts and promote cross-functional collaboration to ensure seamless service delivery and customer satisfaction.

• Hold regional account teams accountable for project execution, performance metrics, and client outcomes.

• Standardize account management processes, advocate for continuous improvement, and utilize technology to enhance efficiency and growth.

• Create client communication strategies, onboarding materials, and presentations.

• Conduct account reviews and maintain high performance in a dynamic, fast-paced environment.

⛳️ Requirements

• Bachelor’s degree in business, marketing, or a related field.

• At least five years of management experience in Sales, Client Services, or similar customer-facing roles, preferably within the Staffing or Healthcare Industries.

• A minimum of five years of leadership experience in developing executive relationships and presenting to senior executives of larger corporations, ideally in the Healthcare sector.

• Proven ability to motivate, manage, and build teams that achieve growth targets and facilitate both internal and external execution of the client process.

• Exceptional verbal and written communication skills, along with IT proficiency.

• Demonstrated process leadership capabilities with the aptitude to lead complex projects.

• Strong organizational skills and the ability to drive client strategies effectively.

• Ability to thrive with minimal supervision, be proactive, and navigate uncertainty.

• Advanced proficiency in Excel, PowerPoint, Word, and related software.

• Extensive expertise in client/candidate management systems or IT tools such as CRM, ATS, ERPs, and business reporting tools.

• Capable of communicating and collaborating at various levels and across different disciplines.

🏝️ Benefits

• Eligibility for commission.

• Regular full-time employment.