Director, Business Systems

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee the systems that drive Aurora’s quote-to-cash, go-to-market, and financial operations.

• Manage a small, skilled team.

• Take ownership of how HubSpot, Salesforce, Continuous, Zuora, NetSuite, Gainsight, integrations, Snowflake data flows, and other RevOps tools collaborate.

• Define the systems architecture and roadmap in collaboration with Finance, Sales, Marketing, Operations, and Product leaders.

• Maintain close involvement with system configuration and make informed technical decisions.

• Automate the quote-to-cash process for both sales-led and self-service purchases across different regions.

• Develop scalable architecture to support campaigns, products, pricing models, and various geographies.

• Strategically partner with Finance and GTM leaders.

• Build a self-organizing team that utilizes automation and AI for intake, backlog management, and prioritization.

• Document and enhance processes and systems architecture.

• Identify gaps and edge cases, prioritizing improvements accordingly.

• Consolidate platforms, phase out outdated tools, and reduce expenses.

• Manage systems governance, vendor partnerships, team budget, SOX-compliant controls, and practical applications of AI.

⛳️ Requirements

• Over 12 years of experience in business systems, revenue operations systems, or finance systems.

• More than 4 years of leadership experience.

• Extensive hands-on experience with Salesforce (CPQ or Revenue Cloud) and a subscription billing platform like Zuora.

• Proficiency in NetSuite or a similar ERP system.

• Strong grasp of quote-to-cash and order-to-revenue processes in a B2B SaaS context, including usage-based or hybrid pricing models.

• Proven history of leading system and billing implementations, migrations, integrations, or re-architectures from requirement definition to rollout.

• Experience in managing change management and release processes, including environment management, testing, and disciplined deployment practices.

• Experience in establishing data governance and hygiene standards across CRM, billing, and ERP systems.

• Capability to articulate technical trade-offs to Finance and GTM executives in clear, understandable terms.

• Familiarity with establishing intake, sprint, or backlog practices for a systems team.

• Good judgment regarding when to configure, customize, integrate, or adapt the underlying process.

• Experience in managing contractors, systems vendors, and implementation partners within budget, including SOWs and renewals.

• Knowledge of revenue recognition (ASC 606) and SOX IT general controls as they relate to finance systems.

• Certifications in Salesforce, Zuora, or NetSuite (preferred).

• Experience in solar, energy, or other hardware-adjacent SaaS markets (preferred).

• Background in supporting self-service or product-led purchasing (preferred).

• Experience configuring systems for international expansion, including multi-currency, multi-entity, and regional tax requirements (preferred).

• Familiarity with marketing automation platforms and lead-to-opportunity processes (preferred).

🏝️ Benefits

• Flexible PTO.

• Parental Leave.

• WFH Stipend.

• Coworking Stipend.

• Energize Fridays.

• Connectivity Stipend.

• Learning & Development opportunities.

• Medical, Dental, and Vision coverage.

• Equity options.

• Bonus structure.