Director, Mobile Key Cutting Van Sales

This is a fully remote position, open to applicants in United States.

📋 Description

• Create and implement sales strategies aimed at boosting revenue, profitability, customer retention, and market share.

• Seek out and develop new business opportunities with automotive dealerships, rental car companies, fleet operators, locksmith networks, automotive service organizations, and strategic partners.

• Cultivate and sustain relationships with key clients, decision-makers, and industry collaborators.

• Set sales goals, territory objectives, and performance standards across different markets.

• Examine customer trends, competitive actions, pricing, service performance, and market dynamics.

• Engage in customer meetings, business reviews, contract discussions, and negotiations.

• Assist in the launch and expansion of mobile key cutting services in new geographic regions.

• Oversee mobile key cutting and programming operations across various markets.

• Conduct visits to field locations and accompany mobile teams to assess performance and pinpoint areas for improvement.

• Guide Regional Managers and field leaders while promoting accountability, safety, customer service, and continuous enhancement.

• Develop operating procedures, productivity benchmarks, service expectations, and performance indicators.

• Track sales, service, labor, fleet, and financial outcomes and take corrective measures as necessary.

• Address complex customer and operational challenges.

• Recruit, mentor, develop, and retain field leaders while supporting succession planning initiatives.

• Lead onboarding, training, and capability development programs.

• Manage logistics for the mobile, route-based service operations.

• Coordinate vans, tools, equipment, technology, inventory, and supplies.

• Enhance route planning, territory coverage, technician scheduling, and vehicle utilization.

• Assist in inventory planning and replenishment efforts.

• Oversee fleet deployment, staffing, training, equipment, inventory, and customer implementation for new market launches.

• Implement scalable processes to enhance service delivery and minimize operating costs.

• Manage budgets, forecasts, capital investments, resource allocation, and profit and loss performance.

• Utilize sales, operational, customer, and financial data to inform business decisions.

• Develop action plans to address revenue shortfalls, operational challenges, customer concerns, and market-specific issues.

• Provide executive leadership with regular updates on sales, operations, customers, financial outcomes, risks, and growth prospects.

⛳️ Requirements

• A Bachelor's degree in Business, Sales, Operations Management, Automotive Technology, or a related field is preferred, or equivalent relevant experience.

• A minimum of 10 years of progressive leadership experience in field operations, route-based sales, mobile services, automotive services, or a related industry.

• At least five years of experience in leading leaders, including Regional Managers, Market Managers, or similar multi-location field leadership roles.

• Proven track record of successfully driving new business, increasing revenue, managing customer relationships, and enhancing profitability.

• Experience in leading a geographically dispersed mobile workforce or route-based service organization.

• In-depth knowledge of field operations, logistics, fleet management, route optimization, territory planning, and workforce deployment.

• Experience managing multi-market operations with accountability for sales, customer satisfaction, operational execution, budgets, forecasts, and profit and loss results.

• Previous experience in the automotive aftermarket, locksmith services, fleet services, mobile services, automotive repair, or a related field is strongly preferred.

• Strong skills in business development, negotiation, account management, and customer presentations.

• Capability to coach sales and operational leaders while holding teams accountable for measurable outcomes.

• Excellent financial and analytical skills, including experience with budgeting, forecasting, capital planning, and performance metrics.

• Ability to transition effectively between strategic planning and hands-on field execution.

• Exceptional communication, problem-solving, and stakeholder management abilities.

• Willingness and ability to travel frequently, up to 70%, including overnight trips.

🏝️ Benefits

• Equal employment opportunities and protections against discrimination and harassment based on protected characteristics.

• Employment offers contingent upon successful completion of applicable pre-employment requirements.