Director, Mobile Key Cutting Van Sales

This is a fully remote position, open to applicants in United States.

📋 Description

• Develop and implement sales strategies aimed at enhancing revenue, profitability, customer retention, and market share.

• Identify and seek out new business opportunities within automotive dealerships, rental car companies, fleet operators, locksmith networks, automotive service organizations, and strategic partners.

• Cultivate and sustain relationships with key customers, decision-makers, and industry stakeholders.

• Set sales targets, territory goals, and performance expectations across various markets.

• Analyze customer trends, competitive actions, pricing, service performance, and market conditions.

• Engage in customer meetings, business reviews, contract negotiations, and discussions.

• Assist in the launch and expansion of mobile key cutting services in new geographic regions.

• Oversee mobile key cutting and programming operations across multiple markets.

• Visit field locations and accompany mobile teams to assess performance and identify areas for improvement.

• Lead Regional Managers and field leaders while promoting accountability, safety, customer service, and continuous enhancement.

• Develop operational procedures, productivity benchmarks, service expectations, and performance indicators.

• Monitor sales, service, labor, fleet, and financial performance, taking corrective measures as necessary.

• Address complex customer and operational challenges.

• Recruit, mentor, develop, and retain field leaders while facilitating succession planning.

• Direct onboarding, training, and capability-building programs for sales, operations, automotive key technology, equipment, safety, and customer service.

• Manage logistics for a mobile, route-based service operation.

• Coordinate vans, tools, equipment, technology, inventory, and supplies.

• Optimize route planning, territory coverage, technician scheduling, and vehicle utilization.

• Support inventory planning and replenishment efforts.

• Coordinate resources for new market launches, including fleet deployment, staffing, training, equipment, inventory, and customer implementation.

• Implement scalable processes to enhance service delivery and minimize operating costs.

• Manage budgets, forecasts, capital investments, resource allocation, and profit and loss performance.

• Utilize sales, operational, customer, and financial data to inform business decisions.

• Develop action plans to address revenue gaps, operational challenges, customer concerns, and market-specific issues.

• Provide executive leadership with updates on sales, operations, customer engagement, financial results, risks, and growth opportunities.

⛳️ Requirements

• Bachelor’s degree in Business, Sales, Operations Management, Automotive Technology, or a related field is preferred, or equivalent relevant experience.

• A minimum of 10 years of progressive leadership experience in field operations, route-based sales, mobile services, automotive services, or a related industry.

• At least five years of experience in leading leaders, including Regional Managers, Market Managers, or similar multi-location field leadership roles.

• Proven track record of driving new business, increasing revenue, managing customer relationships, and enhancing profitability.

• Experience in leading a geographically dispersed mobile workforce or route-based service organization.

• Strong understanding of field operations, logistics, fleet management, route optimization, territory planning, and workforce deployment.

• Experience managing multi-market operations with accountability for sales, customer satisfaction, operational execution, budgets, forecasts, and profit and loss outcomes.

• Background in the automotive aftermarket, locksmith services, fleet services, mobile services, automotive repair, or a related field is highly preferred.

• Strong skills in business development, negotiation, account management, and customer presentations.

• Ability to coach sales and operational leaders and ensure teams are accountable for measurable outcomes.

• Strong financial and analytical capabilities, including experience with budgeting, forecasting, capital planning, and performance metrics.

• Capacity to transition effectively between strategic planning and hands-on field execution.

• Excellent communication, problem-solving, and stakeholder management abilities.

• Willingness and ability to travel frequently, up to 70%, including overnight travel.

🏝️ Benefits

• Equal employment opportunities and protection against discrimination and harassment under applicable federal, state, or local laws.

• Employment offers are contingent upon the successful completion of applicable pre-employment requirements.