Director, Member Success

This is a fully remote position, open to applicants in United States.

📋 Description

• Provide an outstanding experience for Institutional Members across a range of key accounts.

• Enhance renewals and revenue retention through operational excellence and top-tier service.

• Collaborate on the comprehensive renewal strategy alongside the Executive Sponsor.

• Offer a clear perspective for each account.

• Promote cross-sells and create, as well as document, expansion strategies for priority accounts and upcoming renewals each quarter.

• Cultivate member relationships in conjunction with the Principal and account teams.

• Exemplify NationSwell’s Standards of Service.

• Work together with internal partners to enhance member offerings, materials, and experiences.

• Provide suggestions for improving the overall member experience and service model.

• Keep CRM records current and accurate.

• Represent the organization at conferences and events while supporting member activities.

• Stay informed on industry trends and relay evolving partner priorities and needs.

⛳️ Requirements

• 7-10 years of experience in relationship management, account management, or membership management.

• Strong familiarity with at least one of the following: corporate impact, sustainability, financial institutions, philanthropy and foundations, or large nonprofit organizations.

• Ability to understand the workings of large organizations and communicate effectively across various sectors.

• Capability to manage executive-level relationships and foster business growth.

• Proven track record of handling multiple projects with a keen eye for detail while maintaining relationship capital.

• Proficiency in problem-solving and thriving in a fast-paced environment with a start-up mindset.

• Excellent verbal and written communication as well as presentation skills.

• Strong commitment to institutional impact and effecting significant change in the United States and beyond.

• Occasional domestic travel is required.

🏝️ Benefits

• Health, dental, and vision insurance.

• HSA and FSA options.

• Complimentary memberships to OneMedical, Peloton App One, and Talkspace.

• Flexible paid time off.

• Adaptable work schedules.

• Paid time off for employees to engage in volunteer activities.

• Dependent Care FSAs.

• 16 weeks of paid parental leave.

• 401k plan with employer matching.

• A diverse, equitable, and inclusive workplace.

• Equal opportunity employment.