Director, Member Services, Medicaid

This is a fully remote position, open to applicants in Kentucky, +3 more states.

📋 Description

• Spearhead the quality engineering strategy and its implementation across a specific portfolio, domain, or segment.

• Mentor and guide quality engineering managers, leads, engineers, and SDETs; enhance organizational design, talent development, and team performance.

• Set quality goals, KPIs, and governance for the portfolio to elevate delivery quality, release readiness, and production stability.

• Integrate built-in quality throughout planning, design, development, testing, and deployment processes.

• Manage functional, integration, end-to-end, regression, and release validation testing efforts.

• Handle portfolio-level quality risk management, addressing defect trends, release issues, environmental challenges, and inter-team dependencies.

• Promote automation-first methodologies and incorporate quality signals, validation, and gates into CI/CD pipelines.

• Champion the adoption of AI-driven quality engineering capabilities and innovative methodologies.

• Advocate for the modernization of quality frameworks, tools, and testing strategies for APIs, distributed systems, and cloud-native platforms.

• Supervise non-functional quality practices, encompassing performance, resiliency, operational readiness, and security validation.

• Leverage metrics and production insights to foster continuous improvement, maturity, and prioritization of investments.

• Collaborate with segment and enterprise stakeholders to ensure execution aligns with the overall quality engineering strategy, standards, and reference architecture direction.

• Guarantee the responsible use of AI and adherence to relevant security, privacy, regulatory, and operational standards.

• Attain enhanced release stability, reduced escaped defects and production incidents, increased automation adoption, improved CI/CD integration, and elevated quality engineering maturity.

• Manage geographically distributed teams while working closely with Product, Engineering, Architecture, Platform, DevOps, and enterprise quality partners.

⛳️ Requirements

• Bachelor’s degree or equivalent experience.

• Over 10 years of experience in software engineering, quality engineering, testing, or related technical fields.

• More than 5 years of leadership experience overseeing quality engineering, test automation, or software delivery teams in large enterprise settings.

• Proven experience leading quality engineering execution across multiple agile teams or a complex application/product portfolio.

• Track record of successfully driving quality engineering modernization, including automation, tooling, process enhancement, and metrics-driven execution.

• Solid understanding of Agile, DevOps, and CI/CD methodologies.

• Proficient in API, UI, integration, regression, and end-to-end testing techniques.

• Knowledge of distributed systems and contemporary application architectures.

• Excellent communication and stakeholder management abilities, with a capacity to influence cross-functional leaders.

• Experience in matrixed organizations and managing geographically distributed teams.

• Demonstrated success in leading the adoption of AI capabilities within Quality Engineering processes.

• Proven ability to utilize AI to enhance test planning, design, automation, and overall QE effectiveness.

• Familiarity with AI-enabled solutions for test case generation and optimization, automation acceleration and maintenance, change impact assessment and risk analysis, requirements traceability and coverage verification, and release readiness and quality risk assessment.

• Experience in establishing governance, metrics, and best practices for the responsible and effective integration of AI in Quality Engineering organizations.

• Work from a dedicated environment free of ongoing interruptions to safeguard member PHI / HIPAA information.

• Home internet service with a minimum of 25 Mbps download and 10 Mbps upload speeds.

• Preferred: Experience in healthcare or other highly regulated industries.

• Preferred: Familiarity with domains related to member, provider, digital experience, or enterprise platforms.

• Preferred: Experience with enterprise quality tools, test management systems, and engineering lifecycle platforms.

• Preferred: Understanding of microservices, APIs, event-driven architectures, and cloud-native designs.

• Preferred: Experience in supporting non-functional testing, including performance and resiliency assessments.

• Preferred: Exposure to AI-enabled quality engineering or intelligent automation capabilities.

• Preferred: Knowledge of enterprise reference architecture principles, patterns, and standards across cloud, hybrid, on-premise, and SaaS environments.

🏝️ Benefits

• Bonus incentive plan based on company and/or individual performance.

• Medical benefits.

• Dental benefits.

• Vision benefits.

• 401(k) retirement savings plan.

• Paid time off.

• Company holidays.

• Personal holidays.

• Paid parental leave.

• Paid caregiver leave.

• Short-term disability.

• Long-term disability.

• Life insurance.

• Wellness and smart healthcare decision support.

• Remote work arrangement.