Director – Launch Team

This is a fully remote position, open to applicants in United States.

📋 Description

• Take ownership of customer readiness from the qualified opportunity stage through the live and operational dock program across various regions and the dock business.

• Lead and nurture Senior Managers while establishing management pathways for Readiness Specialists.

• Define regional outcomes, coach managers, and expand the function while upholding readiness standards.

• Manage launch reviews, capacity decisions, and escalation paths when demand surpasses readiness supply.

• Oversee time-to-launch, adherence to readiness gates, and capacity modeling across the dock portfolio.

• Involve readiness early in council calendars, policy formulation, staffing decisions, and site access initiatives.

• Collaborate with Sales and Solutions Engineering leadership regarding pipeline, site feasibility, and launch sequencing.

• Act as the representative of the Launch Team in forecasting, planning, and executive reviews while highlighting launch risks.

• Create and maintain readiness playbooks that address site readiness, policy and approval processes, flight readiness, documentation, and handoff criteria.

• Manage projects to prepare customers for readiness by controlling plans, sequences, dependencies, and launch timelines.

• Clearly define readiness for customers and enforce readiness gates.

• Implement systemic solutions for recurring obstacles.

• Represent the collective customer perspective to Product and Engineering and escalate conflicts across teams.

• Utilize insights from council and community meetings to enhance future agency preparations.

• Ensure a smooth post-launch transition to Customer Success, including configuration, policy commitments, and readiness documentation.

⛳️ Requirements

• 8+ years of pertinent experience in customer-facing operations, deployment, implementation, or project delivery, including time spent in a public safety or regulated setting.

• 2+ years of experience leading leaders, with a background in managing managers or a team that necessitates a second management layer.

• Experience guiding customers or agencies through public approval processes, such as council or board authorizations, public feedback, privacy and data retention policies, or community engagement efforts.

• Proven track record in building organizations amid rapid growth and establishing repeatable processes in uncertain environments.

• Understanding of Drone as First Responder operational concepts and dock-based remote operations.

• Proficient in capacity models, forecasting discipline, and resource allocation judgment.

• Exceptional written and verbal communication skills.

• Willingness to travel approximately 30% of the time.

• Capability to lift up to 60 lbs without assistance.

• FAA Part 107 certification is highly encouraged for all employees within the first 60 days and is mandatory for certain positions.

• Preferred experience includes prior public safety service or involvement in agency-side Drone as First Responder programs.

• Direct experience with sUAS or surveillance technology policies, including CJIS, records retention, community oversight ordinances, or state privacy regulations is preferred.

• Experience with dock-based, remote, and BVLOS operations at scale, site surveys, RF and LTE assessments, and network readiness for fixed installations is preferred.

• Proven experience in managing a customer onboarding or implementation function during rapid growth is preferred.

• Familiarity with Salesforce, Palantir, Databricks, or similar platforms is preferred.

🏝️ Benefits

• Equity in the form of stock options.

• Comprehensive benefits package.

• Relocation assistance may be available for eligible roles.

• Group health insurance plans.

• Paid vacation time.

• Sick leave.

• Holiday pay.

• 401K savings plan.

• An inclusive culture and equal employment opportunities.