Director, Infrastructure Technology

This is a fully remote position, open to applicants in Florida.

📋 Description

• Lead, mentor, and develop the IT team while overseeing priorities, resources, and service delivery.

• Collaborate with the CIO and company leadership to create the IT roadmap, budget, technology standards, and operational priorities.

• Manage IT vendors, hardware acquisition, software licensing, and service contracts.

• Develop and uphold IT policies, documentation, asset inventories, and operational procedures.

• Oversee AWS infrastructure, including EC2, S3, VPC, IAM, networking, and storage solutions.

• Administer Microsoft Azure and Entra ID services effectively.

• Monitor cloud performance, security, availability, and expenditures.

• Take ownership of backup, disaster recovery, and business continuity planning initiatives.

• Enhance infrastructure reliability and efficiency through automation and standardization practices.

• Manage Microsoft 365, encompassing Exchange Online, Teams, SharePoint, OneDrive, and Intune.

• Supervise user accounts, licensing, access permissions, MFA, conditional access, and SSO.

• Integrate identity and access management with SaaS applications seamlessly.

• Maintain policies for endpoint management, email security, and data protection.

• Provision, configure, and sustain RHEL and Ubuntu servers both in AWS and at client facilities.

• Oversee the customer-site server deployment lifecycle, which includes hardware selection, operating system installation, security hardening, configuration, testing, upgrades, and troubleshooting.

• Create standardized server builds, deployment checklists, installation guides, and troubleshooting runbooks.

• Collaborate with customer IT teams to ensure server readiness, networking, firewall rules, access requirements, and security policies are in place.

• Diagnose and resolve server, operating system, networking, and application infrastructure issues both remotely and on-site.

• Travel to customer locations as necessary for deployments, infrastructure challenges, and technical coordination.

• Administer Windows Server and Windows 10/11 environments, including Active Directory, Group Policy, and system updates.

• Automate infrastructure and administrative tasks using Bash, PowerShell, Python, Ansible, Terraform, or similar tools.

• Act as the senior escalation point for hardware, software, network, and access-related issues.

• Diagnose and repair laptops and desktops, including component replacements.

• Manage device procurement, imaging, deployment, inventory, maintenance, and retirement processes.

• Supervise the help desk, ticket queue, service-level targets, and employee support experience.

• Administer and maintain the 3CX phone system.

• Uphold endpoint protection, firewalls, VPNs, identity controls, and secure remote access.

• Lead efforts in vulnerability management, patch compliance, security incident response, and remediation activities.

• Conduct security awareness training and maintain security policies, access reviews, and operational documentation.

• Work with customers on infrastructure security requirements for both on-premises and cloud deployments.

⛳️ Requirements

• 15+ years of experience in the IT field.

• Minimum of 5 years in a leadership role within an IT team.

• Extensive hands-on experience with AWS infrastructure and cloud operations.

• Proficient in administering Microsoft 365, Entra ID, identity management, SSO, and MFA.

• Strong Linux administration skills, especially with RHEL and/or Ubuntu.

• Experience in provisioning, securing, deploying, and troubleshooting servers in on-premises or customer-managed environments.

• Background in managing Windows Server, desktop operating systems, networking, and endpoint infrastructure.

• Knowledge of security best practices, patch management, vulnerability remediation, backups, and disaster recovery processes.

• Excellent troubleshooting, documentation, organizational, and communication skills.

• Ability to work directly with customers and coordinate technical deployments with their IT teams.

• Willingness and capability to travel occasionally to customer sites.

• Capacity to safely lift, carry, push, and pull objects weighing over 40 pounds.

• Ability to stand and walk for extended periods, including throughout full work shifts.

• Commitment to following safety procedures, wearing required personal protective equipment, and maintaining a clean and organized work environment.

• Reliable attendance and punctuality, with flexibility to work extended hours, overtime, or varying shifts as needed.

• Preferred: experience leading IT operations within an engineering, software, or technical professional services organization.

• Preferred: experience with Ansible and Terraform.

• Preferred: familiarity with VMware, Nutanix, or Hyper-V environments.

• Preferred: experience with ServiceNow.

• Preferred: familiarity with IT security and compliance frameworks.

• Preferred: relevant certifications such as AWS Solutions Architect, Microsoft Azure Administrator, Microsoft 365 Administrator, RHCSA/RHCE, CompTIA Security+, ITIL Foundation, or 3CX certifications.

🏝️ Benefits

• Opportunities for personal development.

• Option for remote work.

• Occasional travel to customer locations.

• Commitment to equal opportunity employment.

• Welcoming qualified candidates from diverse backgrounds, including veterans and transitioning service members.