Director, Implementation

This is a fully remote position, open to applicants in Ohio.

📋 Description

• Act as the main point of contact for Sales and internal stakeholder leadership.

• Oversee the implementation pipeline, forecast demand, ensure delivery readiness, and maintain governance guardrails.

• Engage in pipeline and cadence meetings to evaluate upcoming deals, timelines, risks, and resource requirements.

• Direct capacity planning and ensure organizational preparedness.

• Collaborate with IT, Data, Ideation, Delivery, Technology, Data Management, Operations, Analytics, Product, and Shared Services teams.

• Assist in revenue budget and forecast analysis for active and pipeline planning.

• Provide insights on implementation during deal shaping, solution design, assumptions, timelines, and Statements of Work.

• Guarantee seamless transitions from Sales to Implementation teams.

• Develop scalable implementation frameworks for Payment Integrity and Coordination of Benefits products.

• Align solution configuration and release planning with implementation requirements.

• Set up implementation governance, reporting, escalation procedures, and delivery assurance processes.

⛳️ Requirements

• Bachelor’s Degree or equivalent professional experience.

• At least eight (8) years of experience in leading technology or services implementations within the healthcare sector.

• A minimum of eight (8) years of experience in a healthcare audit recovery environment.

• At least eight (8) years of experience with Payment Integrity audit programs, including Coordination of Benefits.

• A minimum of four (4) years of collaborative work with Information Technology and various organizational departments.

• Proven experience in partnering with Sales and internal stakeholders on pipeline planning, deal readiness, capacity models and analysis, and delivery forecasting.

• Strong skills in leadership, communication, project management, and stakeholder management.

🏝️ Benefits

• Flexibility in work arrangements.

• Opportunities for learning and career development.

• Generous and flexible vacation policy.

• 401(k) employer match.

• Comprehensive health benefits.

• Educational assistance.

• Leadership and technical development academies.

• Up to 15% annual travel support for client and business needs.