Director, Healthcare Partnerships

This is a fully remote position, open to applicants in Iowa.

📋 Description

• Cultivate and enhance relationships with key healthcare accounts in long-term care, post-discharge, and chronic care meal programs.

• Lead a team of regional Managers of Healthcare Partnerships based in the field.

• Supervise and implement Medicaid and Long-Term Care field sales systems to optimize territory performance.

• Collaborate with the Implementation Manager and the broader Mom’s Meals team to onboard and integrate new health plan accounts.

• Build relationships, create training materials, and educate account team members on services.

• Assess territory performance, productivity, metrics, workload, and outputs; ensure compliance and address issues through corrective measures.

• Discover opportunities for clinical data analysis, readmission/utilization/cost-saving assessments, quality improvement, and case studies.

• Position Mom’s Meals as a strategic partner in healthcare to support organizational objectives.

• Represent Mom’s Meals at national and regional conferences and follow up on leads generated.

• Travel both regionally and nationally to engage with accounts and participate in conferences.

• Oversee field rides and virtual evaluations of customer-facing presentations, in-services, leadership meetings, and continuing education programs.

• Mentor, coach, develop, train, and provide support to the field sales team.

• Collaborate with senior leadership to refresh customer service messaging across marketing materials, slide presentations, in-services, and continuing education.

• Manage CRM training and compliance for the field team.

• Create and oversee performance scorecard achievements for the field team.

• Provide coverage for open territories as necessary.

• Develop and present quarterly account plans in conjunction with Sales, Marketing, Operations, Analytics, IT, and other leadership teams.

• Maintain ongoing communication and alignment with leadership to align with account and business needs.

⛳️ Requirements

• Bachelor's degree in Business Management or a related discipline.

• At least 5 years of combined experience in clinical work and/or Healthcare Account Management, business development, or sales.

• Proficient in LTSS, HCBS, and Medicaid programs, including Managed Medicaid, LTSS, and Medicaid FFS programs.

• Demonstrated history of setting and monitoring milestones, following up, documenting consistently, and communicating professionally and timely with stakeholders.

• Capability to engage professionally with partners and foster trusting, respectful, and mutually beneficial relationships with key accounts and internal teams.

• Proven ability to identify root causes, clarify issues, and assist in creating processes with both internal and external teams.

• Excellent communication and presentation skills.

• Genuine passion and commitment to helping individuals.

• Strong proficiency in Microsoft Office applications, including Outlook, Word, Excel, and PowerPoint.

• Experience with CRM systems, Salesforce, or comparable organizational sales software.

• Willingness to travel up to 50% of the time for regional and nationwide day and overnight trips.

• Ability to set up and disassemble table and/or booth displays for conferences.

• Residing near a major airport is essential.

• Preferred: prior experience working with Medicaid and Medicare Advantage Managed Care plans.

• Preferred: knowledge of Medicaid benefit programs.

• Preferred: clinical background such as Nurse or Registered Dietitian.

• Preferred: experience with pilot program development, execution, and quality measures such as HEDIS and Stars.

• Physical requirements include repetitive wrist, hand, and/or finger motions; prolonged sitting; and visual perception capabilities including peripheral vision, depth perception, and focus adjustment.

🏝️ Benefits

• Paid time off (PTO), holiday pay, and a holiday of choice.

• 401(k) matching.

• Life insurance coverage.

• Short-term disability benefits.

• Health, dental, and vision insurance options.

• Maternity/paternity leave.

• Health savings account (HSA).

• Flexible spending accounts (FSA) for health and dependent care.